12 February 2019
12 February 2019
12 February 2019
12 February 2019
24 January 2019
A mobile-first mindset has opened the door for many businesses to engage with customers through their smartphone, and utilities in particular can benefit from this – especially for small balance final debt collection.
24 January 2019
15 February 2018
In an increasingly competitive market, utility companies need to focus on customer experience. Making a few simple adjustments to a customer communication strategy, can help to build customer loyalty and brand trust, while also receiving payments on-time.
15 February 2018
25 April 2017
npower, partnered with Esendex, has been nominated in two categories at the 2017 Credit Awards: Best Credit & Collections Technology and Innovation in Customer Contact.
25 April 2017
23 March 2017
The main theme of the day was vulnerability: what can be achieved with a proactive and empathetic approach to debt.
23 March 2017
13 June 2016
One in six (17.4%) of dual fuel customers is now with an independent supplier, but are the smaller energy suppliers able to deliver where the ‘Big Six’ failed?
13 June 2016
19 May 2016
40% of us pay bills online – loan repayments, utility bills, service charges – and as Ofcom’s research illustrates, we’re increasingly likely to use our phones.
19 May 2016
28 April 2016
28 April 2016
31 March 2016
A typical business hears from just 4% of its dissatisfied customers, meaning the opportunity to turn that frown upside down is so far removed from most businesses that it very rarely happens.
31 March 2016