Customer Service
23 February 2021
New data from Esendex shows that when it comes to customer loyalty in 2021, many customers say they don’t
23 February 2021
Results for Utilities
Topics
Topics
Customer Service
Utilities
7 October 2020
Before COVID-19, the average waiting time to speak to a customer service agent was 10 minutes in the
7 October 2020
Utilities
22 July 2019
As you know, the government is planning to put an energy smart meter in every household in the UK by
22 July 2019
Customer Service
4 July 2019
Customer service and experience really has been the hot topic of 2019. Every business has been racking
4 July 2019
Utilities
19 June 2019
Utility providers are faced with an enormous balancing act: limiting customer arrears and chasing down
19 June 2019
Utilities
20 May 2019
When asked what impacts their level of trust with a company, consumers ranked excellent customer service
20 May 2019
Utilities
1 May 2019
When provided correctly, customer service can play a massive part in making customers stickier in the
1 May 2019
Customer Service
1 April 2019
In any industry sector, competition is fierce, with businesses constantly looking for ways to get ahead
1 April 2019
Utilities
22 March 2019
Smartphone adoption in the UK has surged from 29% in 2011 to 78% in early 2018 (source) - and 94% of
22 March 2019