Utilities
7 October 2020
Before COVID-19, the average waiting time to speak to a customer service agent was 10 minutes in the … read more
7 October 2020
Results for Utilities
Utilities
Utilities
22 July 2019
As you know, the government is planning to put an energy smart meter in every household in the UK by … read more
22 July 2019
Customer Service
4 July 2019
Customer service and experience really has been the hot topic of 2019. Every business has been racking … read more
4 July 2019
Utilities
19 June 2019
Utility providers are faced with an enormous balancing act: limiting customer arrears and chasing down … read more
19 June 2019
Utilities
20 May 2019
When asked what impacts their level of trust with a company, consumers ranked excellent customer service … read more
20 May 2019
Utilities
1 May 2019
When provided correctly, customer service can play a massive part in making customers stickier in the … read more
1 May 2019
Customer Service
1 April 2019
In any industry sector, competition is fierce, with businesses constantly looking for ways to get ahead … read more
1 April 2019
Utilities
22 March 2019
Smartphone adoption in the UK has surged from 29% in 2011 to 78% in early 2018 (source) - and 94% of … read more
22 March 2019
Utilities
4 March 2019
One of the key challenges for utility providers in recent years has been recouping debt owed by their … read more
4 March 2019