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    Results for Utilities

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    Customer Service

    23 February 2021

    Customer loyalty in 2021: how often do we shop around with different service providers?

    New data from Esendex shows that when it comes to customer loyalty in 2021, many customers say they don’t

    Communication, Customer communication, Utilities

    23 February 2021

    Utilities

    7 October 2020

    One simple step to saving call centre teams’ time in the utility sector

    Before COVID-19, the average waiting time to speak to a customer service agent was 10 minutes in the

    chat, contact centres, Rich Messaging, Utilities

    7 October 2020

    Utilities

    22 July 2019

    Here’s how Marketers can save energy on their Smart Meter 2020 rollouts

    As you know, the government is planning to put an energy smart meter in every household in the UK by

    smart meter, Utilities

    22 July 2019

    Customer Service

    4 July 2019

    Customer service is a major issue for energy providers

    Customer service and experience really has been the hot topic of 2019. Every business has been racking

    Customer Service, Utilities

    4 July 2019

    Utilities

    19 June 2019

    How to reduce your cost to serve in the utility sector

    Utility providers are faced with an enormous balancing act: limiting customer arrears and chasing down

    Customer Service, IVR, Utilities

    19 June 2019

    Utilities

    20 May 2019

    Top 3 complaints in the utility sector – and how to fix them

    When asked what impacts their level of trust with a company, consumers ranked excellent customer service

    Customer Service, Utilities

    20 May 2019

    Utilities

    1 May 2019

    How self-service is making customers happier in the utility sector

    When provided correctly, customer service can play a massive part in making customers stickier in the

    Self-service, Utilities

    1 May 2019

    Customer Service

    1 April 2019

    Why self-service is key to customer experience excellence in Utilities

    In any industry sector, competition is fierce, with businesses constantly looking for ways to get ahead

    Customer Service, Utilities

    1 April 2019

    Utilities

    22 March 2019

    Putting mobile at the heart of utility providers' marketing strategy

    Smartphone adoption in the UK has surged from 29% in 2011 to 78% in early 2018 (source) - and 94% of

    Customer Experience, Utilities

    22 March 2019

    1 2 3 ›
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