Technology
9 July 2025
Discover which UK industries are the most prepared for AI and automation implementation, and how SMS automation can help alleviate skills gaps.
9 July 2025
Latest from the Esendex Blog
Topics
Topics
Technology
Customer Service
12 June 2025
Discover how conversational banking is reshaping customer experience in finance with faster replies, smarter automation and deeper connections through chat, messaging apps and AI.
12 June 2025
Healthcare
1 June 2025
Esendex research has revealed the true cost of missed NHS appointments. Based on FOI data from NHS trusts across the UK, the findings show how simple solutions like SMS reminders could help reduce the burden.
1 June 2025
Finance & DCAs
9 May 2025
From unresponsive customers and siloed data to outdated tech and inefficient processes, here are the top debt collection challenges and how to overcome them.
9 May 2025
Marketing
4 April 2025
Not sure whether to run your next marketing campaign on SMS or WhatsApp? Read our guide comparing the two to help you decide.
4 April 2025
RCS
5 March 2025
Both rich communication services (RCS) and WhatsApp enable brands to send two-way messages supported by multimedia like pictures, videos, voicenotes, GIFs, buttons and QR codes.
WhatsApp has over
5 March 2025
WhatsApp
28 February 2025
By deploying a WhatsApp chatbot, you can offer 24/7 customer support and three times faster response times for queries. Customers won’t be talking to a faceless machine – they’ll be chatting to your
28 February 2025
Customer Service
27 February 2025
New research by Esendex has revealed which industries are setting the standard in customer service and which ones are falling short – identifying the key areas where businesses are missing the mark in customer experience.
27 February 2025
RCS
26 February 2025
Conversational messaging is transforming how businesses connect with customers. Learn how you can use it to engage your audience, streamline communication, and drive better results.
26 February 2025
WhatsApp
25 February 2025
WhatsApp is the most popular messaging app worldwide, thanks to its rich and interactive features like polls, reactions, GIFs, buttons, pictures and video. It’s become a must-have tool for marketers
25 February 2025