Latest from the Esendex Blog

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2 July 2026

Top 5 WhatsApp Business API providers

For growing businesses, the standard WhatsApp Business app eventually becomes a bottleneck. When you reach a point where the app can no longer handle your customer communication volume, you need the WhatsApp

2 July 2026

2 April 2026

Collections Transformed: How Digital Journeys Balance FCA Compliance and Boost Payment Velocity

Finance & DCAs

Modern debt collection is about finding a sustainable path forward: maximising recovery rates and maintaining cash flow while navigating the true priority, which is the ethical and compliance demands of

2 April 2026

28 January 2026

The Customer Service Index 2026: How are industries stacking up?

Customer Service

New data by Esendex has revealed how industries stack up when it comes to customer service excellence – and where businesses are missing the mark in customer support.

28 January 2026

17 December 2025

Why RCS is the new enterprise standard for secure, high-impact business messaging

RCS

The need for a new standard Every modern enterprise faces a digital dilemma: while customers demand interactive, secure, and instantly responsive communication, legacy messaging channels often fall

17 December 2025

17 November 2025

The Dos and Don’ts of debt collection by SMS

Finance & DCAs

Text messaging is a fast, affordable way to improve debt collection. Discover the dos and don’ts to boost payments while supporting customer wellbeing.

17 November 2025

30 October 2025

Best SMS marketing platforms: Comparison guide

SMS

The average Brit spends three hours and 21 minutes on their mobile each day, with usage high from the morning to the evening. SMS has become a non-negotiable marketing channel for brands looking to cut

30 October 2025

1 August 2025

What happens after checkout? Improving the post-purchase experience

Business messaging

Discover how to turn one-time buyers into loyal customers by improving your post-purchase experience with personalised, timely messaging.

1 August 2025

9 July 2025

Automation & AI Readiness Gap: Which UK sectors are falling behind?

Technology

Discover which UK industries are the most prepared for AI and automation implementation, and how SMS automation can help alleviate skills gaps.

9 July 2025

12 June 2025

How conversational banking is reshaping customer experiences

Customer Service

Discover how conversational banking is reshaping customer experience in finance with faster replies, smarter automation and deeper connections through chat, messaging apps and AI.

12 June 2025