SMS solutions for local authorities

Communications that work for communities.

Our SMS solutions improve engagement with local communities, staff and third-parties, helping to save time and keep budgets in check. Covering everything from council tax payment reminders to emergency alerts, our automated communications can support a wide range of local government services.

Trusted by government bodies to deliver powerful SMS communications

Local authorities operate with tight budgets and high demand for their services. Our SMS platforms can cut down communication and administration costs with texts sent for as little as 2.2p, while improving cash flow with automated payment reminders.

Teams can focus on service delivery, while emergency alerts, appointment confirmations, and service updates are targeted to the right people at the right time.

Significantly reduce admin overheads

Speed up time-consuming tasks with SMS automations that enable communications at scale or to specific groups.

Collect council tax arrears efficiently and ethically

Improve cash flow with ethical payment reminders, along with debt advice and self-serve options for residents.

Quickly deliver major incident notifications

Reduce strain on public services with real-time SMS or WhatsApp updates for road and facility closures, and weather warnings.

Tap into a team of mobile messaging experts

Work with a team of experts that understand the challenges local authorities face and have developed proven mobile messaging strategies to help you overcome them.

From reducing admin costs to collecting payment arrears, we create custom solutions tailored to your business that help you address and overcome your challenges.

Integrate quickly and easily with your existing technology stack

Spend less time on integration and more time on execution. Integrate Esendex with legacy tech in minutes without IT support, and start creating mobile messaging journeys that save you time and money.

Use our online SMS platform or integrate via our SMS API.

Tackle your most time-consuming tasks with messaging automations

Recover council tax arrears and reduce missed appointments, all without picking up the phone.

With Esendex, you can quickly create and launch powerful mobile messaging automations that tackle time-consuming tasks at scale, reducing admin workload and saving you money.

Let’s start sending, together.

Discover the full power of our mobile messaging platform for local councils and authorities.

Increase application completion with engaging SMS reminders

Guide residents through lengthy applications like planning permissions and grants with proactive SMS, WhatsApp or rich messaging reminders that prompt them to pick up where they left off.

By connecting residents to their preferred communication channels, Esendex helps local governments to increase engagement and drive forward successful applications.

Deliver on your strategy with expert support

Our service doesn’t stop at implementation. Our team is here to help you to get the most out of your mobile messaging.

From launching tailored campaigns to optimising automations to achieve the best possible performance, we help you to scale to continually drive greater efficiencies, savings, and ROI.

Customer success stories

Rotherham Council uses mobile payment solution for frictionless collection of £1.834m

Making smarter use of resources and streamlining customer payment with the Esendex award-winning payment and collections solution.

Let’s start sending, together.

Discover the full power of our mobile messaging platform.