Messaging solutions for local government

Whether local councils want to reduce admin, provide more self-serve options or improve their communications with residents, staff and suppliers – Esendex can help with sophisticated multichannel solutions and software integration.

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Trusted by local governments across the country

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Somerset county council logo

Leeds city council logo
City and county of Swansea logo
Brighton and hove city council logo
Ealing council logo

More than your average solution


Enhance resident’s experience of debt recovery

Council tax arrears are a rising issue, with councils reporting a £500 million increase in the last three months alone. Find out how enhancing the citizen experience, leads to greater returns and can be achieved in an ethical, cost-effective framework.


Increase public engagement and satisfaction

See how our low-touch workflows choose the best communication channel to achieve better community engagement; while making it simple for local councils to update recipients on everything from council housing repairs, to bulk waste collection reminders.


Major incident notifications

Learn how Leeds City Council uses Esendex’s SMS platform to send mission-critical warning messages to local organisations. Notifications include news of local fires, bomb threats and major city centre disruptions, such as protests or marches.

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Text messages boast an average open rate of 95%, which is even more impressive considering the average for email is just 20.9%.


Of all text messages are read within just 3 minutes. Making SMS the ideal channel for time sensitive updates.


Clients report 38% increase in recipient engagement following implementation of rich messaging.



The average user response time to a received SMS is just 90 seconds.


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Esendex’s council tax arrear solution for Brighton & Hove council, achieved 47 – 66% payment collection within the first few months of implementation

Customer story

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Brighton & Hove City Council

“Text messages can be used to rapidly engage with customers to remind them that a payment is due or that further information is required. We found that this prevents further recovery action, saving time and money for both the customer and the council.”

Nicky Donaldson-Alldis, Systems Program Manager | Brighton & Hove City Council

Why choose Esendex?

Our multichannel messaging solutions have already helped local councils implement self-serve tools which reduce admin, enable effective payment collection and improve community engagement – all within a cost-effective framework.
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Easy to use portal interface

Quickly upload resident, staff and supplier data to create messages in the fastest time possible.

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Wide range of communication channels

Utilise SMS, Voice, Email and richer communication channels, to promote community, staff and supplier engagement.

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Guaranteed message reliability

Direct connections to all major networks. Messages will be sent to recipients using the best route possible.

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Secure data handling

Accredited to ISO 27001 by the United Kingdom Accreditation Service (UKAS).

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Template library

Save your message templates for added ease of replicating everything from flood warnings to refuse collection updates.

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