Debt recovery solutions
Ethical and effective debt collection strategies for DCAs, debt purchasers, or any company seeking the prevention or recovery of late payment.
Trusted by over 45,000 companies worldwide
How can we help you?
FINAL BALANCE COLLECTION
Utilities
Collecting small value final balance debt has been a challenge for utility companies, with the methods used to recoup the debt often being more expensive than the debt recovered.
Esendex worked with gas and electricity supplier npower to deliver a multi-award winning solution that is low cost, adapts to customer behaviour automatically, and most importantly, is effective.
SELLING DEBT
Debt Purchasers
Analysts are predicting that coronavirus will result in more companies selling off their debt to a third party, that collection rates will fall and consequently, more debt will have to be written off. So, more businesses could be serviced by Debt Purchasers – but it may be harder than ever to recoup the monies owed.
With an (optionally white-labelled) Esendex powered collections solution, Debt Purchasers can increase their collections rates, and reduce the cost of collection with little to no increased FTE resource commitments.
ARREARS
Housing Associations
Research shows that as many as 96% of arrears arrangements are broken or cancelled. Moving from a transactional engagement to a more responsive, individualised approach encourages the tenant to make active decisions about their repayment schedule.
The challenge housing associations and landlords have is doing this at scale – and that’s where Esendex can help, with proven messaging strategies coupled with flexible mobile payment options.
PAYMENT HOLIDAYS
Debt Collection Agencies
As payment holidays come to an end, many companies will be competing for their debt to be repaid ahead of others’. With 4.6m households building up “dangerous” levels of debt, creditors need a scalable solution to recoup monies sensitively and effectively.
Esendex won the Queen’s Award for Enterprise: Innovation 2020 for our Mobile Collections strategy, which focuses on helping customers self-cure their account.
COUNCIL TAX RECOVERY
Local Government
In June 2020, it was reported that 1.3 million households had fallen behind in council tax due to coronavirus (source); with the economy struggling, this isn’t likely to improve in the short term.
Allowing customers to make payments from their phone, prompted by a discreet but effective text message, is a proven means of recouping unpaid council tax at a low cost of collection. Esendex’s solutions can work with any legacy software systems, so you can kickstart digital collections quickly and economically.
What can you expect when you work with Esendex on a debt recovery strategy?
18%
Click-through rate
42%
Average payment rate
1,480%
Average return on investment
Why choose Esendex
Join the trusted European leader in business communications.
Award winning solutions
Esendex’s Mobile Collections solution won the Queen’s Award for Enterprise: Innovation 2020, for its customer-centric approach to ethical debt recovery
Your business communications partner
We have a wealth of experience in credit and collections, and we bring that to bear in every solution we build. We ensure that you’re always ready to move with the times
Secure, fully accredited data processing
It’s critical that you can trust your data processing partner: Esendex is accredited to PCI Level 1 and UKAS ISO27001, with UK data centres
Integration with legacy software
Send and receive SMS online and transform the way your business communicates.
Treating customers fairly
All solutions meet FCA and Ofcom requirements regarding the fair treatment of customers – this is baked into the heart of our delivery programmes
Direct connections with all major networks
With Esendex, your messages go directly to the UK’s major mobile network operators, ensuring speed and reliability of message delivery – no third parties
Customer stories
UTILITIES
npower
npower’s criteria for friendly, fair and non-intrusive customer contact, coupled with Esendex’s experience in delivering mobile-first collection strategies, has delivered excellent results.
LOCAL AUTHORITIES
Brighton & Hove City Council
Not every solution is complex: simple SMS prompted an average of 55% of customers in council tax arrears to make a payment, preventing further recovery action.
MONEY LENDING
Cash4UNow
Find out how Cash4UNow increased payments, and provided a convenient platform to customers with an automated collection service using Mobile Collections.
We’d love to hear from you
Let us know how we can help
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