Debt recovery solutions

Ethical and effective debt collection strategies for debt collection agencies, debt purchasers, or any company seeking the prevention or recovery of late payment.

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Trusted by over 45,000 companies worldwide

How can we help you?



Collecting small value final balance debt has been a challenge for utility companies, with the methods used to recoup the debt often being more expensive than the debt recovered.

Esendex worked with gas and electricity supplier npower to deliver a multi-award winning solution that is low cost, adapts to customer behaviour automatically, and most importantly, is effective.


Debt Purchasers

Analysts are predicting that coronavirus will result in more companies selling off their debt to a third party, that collection rates will fall and consequently, more debt will have to be written off. So, more businesses could be serviced by Debt Purchasers – but it may be harder than ever to recoup the monies owed.

With an (optionally white-labelled) Esendex powered collections solution, Debt Purchasers can increase their collections rates, and reduce the cost of collection with little to no increased FTE resource commitments.


Housing Associations

The challenge housing associations and landlords have is doing this at scale – and that’s where Esendex can help, with proven messaging strategies coupled with flexible mobile payment options.


Debt Collection Agencies

Esendex won the Queen’s Award for Enterprise: Innovation 2020 for our Mobile Collections strategy, which focuses on helping customers self-cure their account.


Local Government

Allowing customers to make payments from their phone, prompted by a discreet but effective text message, is a proven means of recouping unpaid council tax at a low cost of collection. Esendex’s solutions can work with any legacy software systems, so you can kickstart digital collections quickly and economically.

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What can you expect when you work with Esendex on a debt recovery strategy?


Click-through rate


Average payment rate


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Average return on investment

Why choose Esendex

Join the trusted European leader in business communications.
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Award winning solutions

Esendex’s Mobile Collections solution won the Queen’s Award for Enterprise: Innovation 2020, for its customer-centric approach to ethical debt recovery

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Your business communications partner

We have a wealth of experience in credit and collections, and we bring that to bear in every solution we build. We ensure that you’re always ready to move with the times

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Secure, fully accredited data processing

It’s critical that you can trust your data processing partner: Esendex is accredited to PCI Level 1 and UKAS ISO27001, with UK data centres

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Integration with legacy software

Send and receive SMS online and transform the way your business communicates.

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Treating customers fairly

All solutions meet FCA and Ofcom requirements regarding the fair treatment of customers – this is baked into the heart of our delivery programmes

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Direct connections with all major networks

With Esendex, your messages go directly to the UK’s major mobile network operators, ensuring speed and reliability of message delivery – no third parties

Customer stories



npower’s criteria for friendly, fair and non-intrusive customer contact, coupled with Esendex’s experience in delivering mobile-first collection strategies, has delivered excellent results.

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Brighton & Hove City Council

Not every solution is complex: simple SMS prompted an average of 55% of customers in council tax arrears to make a payment, preventing further recovery action.



Find out how Cash4UNow increased payments, and provided a convenient platform to customers with an automated collection service using Mobile Collections.

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