Debt Recovery

Enable fast, effective collections with mobile messaging

Esendex helps businesses prevent and recover debt with powerful, scalable mobile messaging strategies that are both ethical and effective.

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Recover debt ethically with award-winning mobile-first solutions that guarantee ROI

Rising unemployment in the wake of COVID, combined with the increase in living costs, has resulted in 2.5m households in the UK not being able to make mortgage, rent, loans or credit card payments in 2022.

In the face of this challenge, local governments, debt collectors, debt purchasers and housing associations are looking for debt recovery solutions that are ethical, effective and easy to implement. Our debt recovery service ticks all three boxes and the strategies we help clients implement result in an average ROI of 1,480%.

Council tax collection

Esendex enables customers to make council tax payments securely from their phones. Our solutions work with legacy systems, so you can launch digital collections quickly and at low-cost.

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‘Self-serve’ payments

With 4.6m households building up “dangerous” levels of debt, creditors need a scalable solution to recoup monies. Our Mobile Collections strategy helps customers self-cure debt.

How do Mobile Collections work?

Repayment strategies

Our messaging strategies are tailored to help housing associations increase repayments by moving from blanket, one-way communication to individualised, conversational messaging.

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Debt Purchaser solutions

With an Esendex-powered collections solution, Debt Purchasers can increase collection rates, and reduce costs with little to no increased FTE resource commitments.

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Final balance collection

Our collection solutions for utility companies are low-cost, can be adapted to customer behavior and solve the challenge of collecting small value final balance debt.

Read the case study

Recover debt ethically

Esendex’s Mobile Collections solution won the Queen’s Award for Enterprise: Innovation 2020, for its customer-centric approach to ethical debt recovery. All solutions meet FCA and Ofcom requirements regarding the fair treatment of customers – this is baked into the heart of our delivery programmes.

Partner with business communication experts

We have a wealth of experience in credit and collections, and we bring that to bear in every solution we build. We work collaboratively with you to build tailored communication solutions that solve the business challenges you are up against.

See Esendex in action

Discover how mobile messaging can transform your customer experience.

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Connect directly to major networks

With Esendex, your messages go directly to the UK’s major mobile network operators, ensuring speed and reliability of message delivery. Esendex is accredited to PCI Level 1 and UKAS ISO27001, with UK data centres, meaning your data security is in safe hands.

Succeed with strategic support and guidance

We’re dedicated to building messaging solutions that create long-term value for your business. With ongoing guidance and support included with all packages, we’re here to help you optimise our solutions to serve the changing objectives of your business.