Effective communication drives customer loyalty
With the rise of eCommerce set to continue, retailers need to consider how they are going to enhance the online-to-offline customer experience. Esendex can help retail businesses achieve this with bespoke communication strategies and customer service solutions.
Trusted by leading retailers
More than your average solution
Enhancing the online-to-offline customer experience
With more consumers shopping online, it’s essential retailers expand their communication strategy to include messaging around order updates. Afterall, each update is an opportunity to enhance the customer experience.
Adopting a proactive customer service approach
86% of consumers would pay a brand more, to receive better customer service. Introducing proactive communications can help retailers achieve exactly this, while reducing inbound call volumes.
The true value of customer feedback
Our recent survey revealed that 1 in 3 businesses have never sought customer feedback. But given the importance of customer retention and the competitive nature of the retail landscape, it’s essential businesses have effective tools in place to collate customer feedback.
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Why choose Esendex?
As an experienced communications partner, Esendex can create solutions for retailers, proven to expand self-serve options and improve the customer experience.
Simple to understand reports make it easy to gauge campaign success, and make changes where required.
Wide range of communication channels
Utilise SMS, Voice, Email and richer communication channels, to promote customer engagement.
Guaranteed message reliability
Direct connections to all major networks. Messages will be sent to recipients using the best route possible.
Secure data handling
Accredited to ISO 27001 by the United Kingdom Accreditation Service (UKAS).
Save your message templates for added ease of replicating campaigns and conversations.
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