Effective communication drives customer loyalty

With the rise of eCommerce set to continue, retailers need to consider how they are going to enhance the online-to-offline customer experience. Esendex can help retail businesses achieve this with bespoke communication strategies and customer service solutions.

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Trusted by leading retailers

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More than your average solution

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Enhancing the online-to-offline customer experience

With more consumers shopping online, it’s essential retailers expand their communication strategy to include messaging around order updates. Afterall, each update is an opportunity to enhance the customer experience.

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Adopting a proactive customer service approach

86% of consumers would pay a brand more, to receive better customer service. Introducing proactive communications can help retailers achieve exactly this, while reducing inbound call volumes.

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The true value of customer feedback

Our recent survey revealed that 1 in 3 businesses have never sought customer feedback. But given the importance of customer retention and the competitive nature of the retail landscape, it’s essential businesses have effective tools in place to collate customer feedback.

Statistics

95%

Text messages boast an average open rate of 95%, which is even more impressive considering the average for email is just 20.9%.

8 – 32%

SMS messages benefit from an average click through rate between 8 – 32%.

90%

Of all text messages are read within just 3 minutes. Making SMS the ideal channel for time sensitive updates.

90

seconds

The average user response time to a received SMS is just 90 seconds.

38%

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Clients report 38% increase in customer engagement following implementation of rich messaging.

Customer story

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Capgemini

“Without Esendex’s SMS API we wouldn’t have been able to provide such a robust click-and-collect solution”

Commercial Manager | Capgemini

Why choose Esendex?

As an experienced communications partner, Esendex can create solutions for retailers, proven to expand self-serve options and improve the customer experience.
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Centralised messaging

Simple to understand reports make it easy to gauge campaign success, and make changes where required.

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Wide range of communication channels

Utilise SMS, Voice, Email and richer communication channels, to promote customer engagement.

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Guaranteed message reliability

Direct connections to all major networks. Messages will be sent to recipients using the best route possible.

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Secure data handling

Accredited to ISO 27001 by the United Kingdom Accreditation Service (UKAS).

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Template library

Save your message templates for added ease of replicating campaigns and conversations.

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