Call Centres
30 March 2021
If you were able to join us on 21st March for our first entirely digital Esendex Live! event, thank you!
30 March 2021
Results for Call Centres
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Call Centres
Call Centres
17 February 2021
While the UK’s vaccination programme is reason for optimism, the reality is that for businesses to
17 February 2021
Call Centres
17 December 2020
Top of mind for many businesses is how to continue providing great customer service while reducing inbound
17 December 2020
Call Centres
11 December 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer
11 December 2018
Call Centres
19 August 2016
While reading "How Contact Centres Are Delivering Exceptional Customer Service" (Call Centre Helper), I
19 August 2016
Call Centres
19 May 2016
How important is mobile as a channel for receiving payment for products and services? Asked that question,
19 May 2016
Call Centres
28 April 2016
Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power,
28 April 2016
Call Centres
31 March 2016
When was the last time that you heard from your customers or received a customer complaint? Every now
31 March 2016
Call Centres
21 March 2016
When asked whether they formally survey their customers, over 60% of companies answered 'sometimes' or
21 March 2016