Utilities
19 June 2019
Utility providers are faced with an enormous balancing act: limiting customer arrears and chasing down
19 June 2019
Results for IVR
Topics
Topics
Utilities
Customer Service
2 February 2018
If a website dedicated to the tweets of frustrated consumers, who have been kept on hold, exists then
2 February 2018
Call Centres
19 August 2016
While reading "How Contact Centres Are Delivering Exceptional Customer Service" (Call Centre Helper), I
19 August 2016
Call Centres
28 April 2016
Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power,
28 April 2016
Call Centres
18 February 2016
Call centres are conquering more territory than ever in various verticals, having grown from customer
18 February 2016
Call Centres
4 February 2016
Maximising the satisfaction of your customers by ensuring that they are sent in the right direction when
4 February 2016
Esendex news
20 January 2016
While many consumers are looking to save money at the start of a new year, so too are businesses, and
20 January 2016
Esendex news
10 December 2015
The first few months of the New Year see consumers worrying more about the pounds on their scales than
10 December 2015
Esendex news
17 November 2015
Buying online may be popular at all times of year, but waiting at home for deliveries is not always convenient.
17 November 2015