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Results for IVR

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Topics

Automotive
Call Centres
Customer Service
Developers
Education
Esendex news
Finance & DCAs
Hair and Beauty
Healthcare
Hospitality
How-to guides
Local Government
Marketing
Partners
Public Sector
Real Estate
Recruitment
Restaurants
Retail
SME
Sports
Technology
User Experience
Utilities
Utilities

19 June 2019

How to reduce your cost to serve in the utility sector

Utility providers are faced with an enormous balancing act: limiting customer arrears and chasing down … read more

Customer Service, IVR, Utilities

19 June 2019

Customer Service

2 February 2018

Managing customer hold times

If a website dedicated to the tweets of frustrated consumers, who have been kept on hold, exists then … read more

Call Centre, Call Routing, First Contact Resolution, IVR, Voice Callbacks

2 February 2018

Call Centres

19 August 2016

Reducing the cost of exceptional customer service

While reading "How Contact Centres Are Delivering Exceptional Customer Service" (Call Centre Helper), I … read more

contact centres, IVR, Millennials, Mobile Journeys

19 August 2016

Call Centres

28 April 2016

3 lessons utility companies can learn from Scottish Power

Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power, … read more

IVR, Ofgem, Text 2 Callback, Utilities, Voice Callbacks

28 April 2016

Call Centres

18 February 2016

5 common mistakes to avoid with Interactive Voice Response (IVR)

Call centres are conquering more territory than ever in various verticals, having grown from customer … read more

Call Centre, Contact Centre, IVR, Voice

18 February 2016

Call Centres

4 February 2016

Transform communication with an inbound IVR

Maximising the satisfaction of your customers by ensuring that they are sent in the right direction when … read more

IVR

4 February 2016

Esendex news

20 January 2016

Automate customer contact with Esendex Voice

While many consumers are looking to save money at the start of a new year, so too are businesses, and … read more

Esendex, IVR, Voice

20 January 2016

Esendex news

10 December 2015

Ease New Year debt collection issues with Interactive Voice

The first few months of the New Year see consumers worrying more about the pounds on their scales than … read more

Christmas, IVR, Voice Broadcasting

10 December 2015

Esendex news

17 November 2015

Enhance your click + collect service with Voice and SMS

Buying online may be popular at all times of year, but waiting at home for deliveries is not always convenient. … read more

Bulk SMS, Click and Collect, IVR, Retail, sms, SMS Marketing, Voice Broadcasting

17 November 2015

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