Results for IVR

Topics

28 April 2016

3 lessons utility companies can learn from Scottish Power

Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power, by Ofgem, after more than one million complaints were received against the energy supplier over a two

IVR, Ofgem, Text 2 Callback, Utilities, Voice Callbacks

28 April 2016

Call Centres

18 February 2016

5 common mistakes to avoid with Interactive Voice Response (IVR)

Intelligently automate the way that your business greets, communicates and supports its customers with an Interactive Voice System. But what mistakes should you avoid with your (IVR)?

Call Centre, Contact Centre, IVR, Voice

18 February 2016