Reducing the cost of exceptional customer service
It's possible to reduce the cost of customer service without compromising on the customer experience… read more
Tag Archive: IVR
3 lessons utility companies can learn from Scottish Power
Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power,… read more
5 common mistakes to avoid with Interactive Voice Response (IVR)
Intelligently automate the way that your business greets, communicates and supports its customers with… read more
Transform communication with an inbound IVR
Using an Interactive Voice Response (IVR) system as part of your contact strategy could significantly… read more
Automate customer contact with Esendex Voice
While many consumers are looking to save money at the start of a new year, so too are businesses. So… read more
Ease New Year debt collection issues with Interactive Voice
The first few months of the New Year see consumers worrying more about the pounds on their scales than… read more
Enhance your click + collect service with Voice and SMS
Did you know that 45% of online consumers opted to use click and collect in the UK last year? Here we… read more
Debt collection with an impact!
The use of bailiffs to collect debt in local authorities has gone up 16%. Discover how you can use SMS… read more
How to break the cycle of inefficiency
Is your business overwhelmed with calls? Discover how an interactive voice response (IVR) can help you… read more