Utilities
19 June 2019
Utility providers are faced with an enormous balancing act: limiting customer arrears and chasing down … read more
19 June 2019
Tag Archive: IVR
Utilities
Customer Service
2 February 2018
If a website dedicated to the tweets of frustrated consumers, who have been kept on hold, exists then … read more
2 February 2018
Call Centres
19 August 2016
While reading "How Contact Centres Are Delivering Exceptional Customer Service" (Call Centre Helper), I … read more
19 August 2016
Call Centres
28 April 2016
Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power, … read more
28 April 2016
Call Centres
18 February 2016
Call centres are conquering more territory than ever in various verticals, having grown from customer … read more
18 February 2016
Call Centres
4 February 2016
Maximising the satisfaction of your customers by ensuring that they are sent in the right direction when … read more
4 February 2016
Esendex news
20 January 2016
While many consumers are looking to save money at the start of a new year, so too are businesses, and … read more
20 January 2016
Esendex news
10 December 2015
The first few months of the New Year see consumers worrying more about the pounds on their scales than … read more
10 December 2015
Esendex news
17 November 2015
Buying online may be popular at all times of year, but waiting at home for deliveries is not always convenient. … read more
17 November 2015