Utilities
19 June 2019
How to reduce your cost to serve in the utility sector
Utility providers face a big challenge with their customer service platforms. How can they provide more… read more
19 June 2019
Tag Archive: IVR
Topics
Utilities
Customer Service
2 February 2018
Managing customer hold times
Being placed on hold and lengthy phone queues could be causing your business to lose customers. New technology… read more
2 February 2018
Call Centres
19 August 2016
Reducing the cost of exceptional customer service
It's possible to reduce the cost of customer service without compromising on the customer experience… read more
19 August 2016
Call Centres
28 April 2016
3 lessons utility companies can learn from Scottish Power
Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power,… read more
28 April 2016
Call Centres
18 February 2016
5 common mistakes to avoid with Interactive Voice Response (IVR)
Intelligently automate the way that your business greets, communicates and supports its customers with… read more
18 February 2016
Call Centres
4 February 2016
Transform communication with an inbound IVR
Using an Interactive Voice Response (IVR) system as part of your contact strategy could significantly… read more
4 February 2016
Esendex news
20 January 2016
Automate customer contact with Esendex Voice
While many consumers are looking to save money at the start of a new year, so too are businesses. So… read more
20 January 2016
Esendex news
10 December 2015
Ease New Year debt collection issues with Interactive Voice
The first few months of the New Year see consumers worrying more about the pounds on their scales than… read more
10 December 2015
Esendex news
17 November 2015
Enhance your click + collect service with Voice and SMS
Did you know that 45% of online consumers opted to use click and collect in the UK last year? Here we… read more
17 November 2015