Call Centres
11 December 2018
Call waiting times are still letting customers down in 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer… read more
11 December 2018
Tag Archive: Customer Service
Topics
Call Centres
Customer Service
26 July 2018
Customer satisfaction in the UK continues to drop
For the first time since 2015, customer satisfaction has dropped year-on-year according to the latest… read more
26 July 2018
Retail
22 January 2018
Are these dates in your diary? [Updated]
Anticipating the increased levels of contact or traffic from your customers will prepare your business… read more
22 January 2018
Retail
26 October 2017
How to avoid becoming your competitor’s secret weapon
We’ve come a long way since a telephone call or quick face-to-face chat were the go-to channel. There’s… read more
26 October 2017
Finance & DCAs
16 October 2017
What’s wrong with customer service in financial services?
Customer satisfaction within the banking, insurance and collection industries is low and not improving.… read more
16 October 2017
Customer Service
6 October 2017
Does self-service mean good customer service?
Self-service isn’t just about customer convenience. Your company and its employees also stand to benefit… read more
6 October 2017
SME
7 September 2017
You’re wasting time and it could be holding your business back
How often have we heard the saying “Time is money” and how often do any of us really listen to it?… read more
7 September 2017
Esendex news
3 February 2017
SMS Surveys: Yes or no?
The landscape of customer service has radically changed in the past decade. 59% of 25-34 year olds share… read more
3 February 2017
Call Centres
31 March 2016
Why customer complaints could be good for your business
A typical business hears from just 4% of its dissatisfied customers, meaning the opportunity to turn… read more
31 March 2016