Customer Service
4 July 2019
Customer service and experience really has been the hot topic of 2019. Every business has been racking … read more
4 July 2019
Tag Archive: Customer Service
Customer Service
Utilities
19 June 2019
Utility providers are faced with an enormous balancing act: limiting customer arrears and chasing down … read more
19 June 2019
Utilities
20 May 2019
When asked what impacts their level of trust with a company, consumers ranked excellent customer service … read more
20 May 2019
Customer Service
1 April 2019
In any industry sector, competition is fierce, with businesses constantly looking for ways to get ahead … read more
1 April 2019
Call Centres
11 December 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer … read more
11 December 2018
Customer Service
26 July 2018
High customer satisfaction breeds strong levels of customer loyalty, recommendations and referrals, trust … read more
26 July 2018
Retail
22 January 2018
Over the past few weeks, a number of the UK’s best-known retailers have been reporting on their Christmas … read more
22 January 2018
Retail
26 October 2017
Think of the many ways that your customers currently interact with your brand... We’ve come a long … read more
26 October 2017
Finance & DCAs
16 October 2017
Earlier this year, the Financial Conduct Authority published a comprehensive report on customer complaints … read more
16 October 2017