Customer Service
4 July 2019
Customer service is a major issue for energy providers
Customer service and experience really has been the hot topic of 2019. Every business has been racking… read more
4 July 2019
Tag Archive: Customer Service
Topics
Customer Service
Utilities
19 June 2019
How to reduce your cost to serve in the utility sector
Utility providers face a big challenge with their customer service platforms. How can they provide more… read more
19 June 2019
Utilities
20 May 2019
Top 3 complaints in the utility sector – and how to fix them
Although improvements are being made, there's still a lot of challenges with customer service in the… read more
20 May 2019
Customer Service
1 April 2019
Why self-service is key to customer experience excellence in Utilities
Utility providers face a difficult task in setting themselves apart from the competition. That's why… read more
1 April 2019
Call Centres
11 December 2018
Call waiting times are still letting customers down in 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer… read more
11 December 2018
Customer Service
26 July 2018
Customer satisfaction in the UK continues to drop
For the first time since 2015, customer satisfaction has dropped year-on-year according to the latest… read more
26 July 2018
Retail
22 January 2018
Are these dates in your diary? [Updated]
Anticipating the increased levels of contact or traffic from your customers will prepare your business… read more
22 January 2018
Retail
26 October 2017
How to avoid becoming your competitor’s secret weapon
We’ve come a long way since a telephone call or quick face-to-face chat were the go-to channel. There’s… read more
26 October 2017
Finance & DCAs
16 October 2017
What’s wrong with customer service in financial services?
Customer satisfaction within the banking, insurance and collection industries is low and not improving.… read more
16 October 2017