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Topics

Automotive
Call Centres
Customer Service
Developers
Education
Esendex news
Finance & DCAs
Hair and Beauty
Healthcare
Hospitality
How-to guides
Local Government
Marketing
Partners
Public Sector
Real Estate
Recruitment
Restaurants
Retail
SME
Social Housing
Sports
Technology
Uncategorized
User Experience
Utilities
Call Centres

17 February 2021

Putting the customer first: An effective approach to call deflection

While the UK’s vaccination programme is reason for optimism, the reality is that for businesses to … read more

Customer Experience, Customer Service

17 February 2021

Customer Service

4 July 2019

Customer service is a major issue for energy providers

Customer service and experience really has been the hot topic of 2019. Every business has been racking … read more

Customer Service, Utilities

4 July 2019

Utilities

19 June 2019

How to reduce your cost to serve in the utility sector

Utility providers are faced with an enormous balancing act: limiting customer arrears and chasing down … read more

Customer Service, IVR, Utilities

19 June 2019

Utilities

20 May 2019

Top 3 complaints in the utility sector – and how to fix them

When asked what impacts their level of trust with a company, consumers ranked excellent customer service … read more

Customer Service, Utilities

20 May 2019

Customer Service

1 April 2019

Why self-service is key to customer experience excellence in Utilities

In any industry sector, competition is fierce, with businesses constantly looking for ways to get ahead … read more

Customer Service, Utilities

1 April 2019

Call Centres

11 December 2018

Call waiting times are still letting customers down in 2018

Providing a good customer experience is imperative to every business, getting it right will ensure customer … read more

Call Centre, Customer Experience, Customer Service

11 December 2018

Customer Service

26 July 2018

Customer satisfaction in the UK continues to drop

High customer satisfaction breeds strong levels of customer loyalty, recommendations and referrals, trust … read more

business marketing, Customer Service, Mobile Marketing

26 July 2018

Retail

22 January 2018

Are these dates in your diary? [Updated]

Over the past few weeks, a number of the UK’s best-known retailers have been reporting on their Christmas … read more

Customer Service, Mobile Marketing, Retail

22 January 2018

Retail

26 October 2017

How to avoid becoming your competitor's secret weapon

Think of the many ways that your customers currently interact with your brand... We’ve come a long … read more

Customer Service, eBook, Retail

26 October 2017

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