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        Send and receive SMS online

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        Integrate SMS into apps & software

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        Build a web page specifically for viewing on a mobile phone

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        Send & receive SMS by email

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        Have real-time SMS conversations

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        Integrate SMS with third party software

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        SMS reminders & alerts
        Red's Driving School use SMS

        Red's Driving School have a solid SMS strategy, using SMS to communicate bookings with instructors and sending texts to pupils about refunds and cancellations.

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      • Interactive Voice Response IVR

        Esendex's fully customisable IVR system gives your customers the power to direct conversations in the way they want

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        Call your customers back at a time that suits them using SMS-triggered Voice callbacks.

      • Voice Broadcasting

        Use pre-recorded Voice messages to engage your customers and get your message heard.

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        5 common mistakes to avoid with an IVR
        Interactive Voice Response, mistakes to avoid

        It is essential that good contact centres are able to handle large simultaneous call volumes and be responsive to customer's needs.

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    • Mobile & Web
        Mobile & Web Products
      • Mobile Collections

        Increase conversions and automate processes with a simple to use tool for making and arranging payments.

      • Mobile Journeys

        Design your own mobile experience for users to process payments, gather data or promote your business.

      • Mobile Letters

        Reduce your postage costs by sending digital letters/documents to your customer’s mobile devices.

      • Mobile Payments

        Create a transactional journey that mirrors your existing process with secure & robust mobile payments.

      • Mobile Forms

        Capture data & gain valuable insight about your customers and business through a dedicated, interactive, Mobile Journey.

      • Mobile Promotions

        Create smart and responsive web pages that can be sent by SMS for marketing & promotions.

      • Web Payment Portal

        Give customers the power to pay online with our secure, PCI compliant 24/7 payment portal designed to reduce waiting times.

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        6 ways to optimise online forms
        Mobile forms for data capture

        Conversion rate optimisation is big business, but not enough of it focuses on mobile users. We’ve a wealth of experience and data to help us identify what works.

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    • Email
        Email Products
      • Transactional Email Automations

        Add a transactional email automation to your communication strategy for a fully managed service that can be integrated with your other Esendex channels.

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        Email & Multi-Channel
        Use email automation as part of your communication strategy

        Use email as part of a wider communications strategy with Esendex products.

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        Contact our team today

        Our friendly team will be happy to talk to you about Esendex products & services

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    • Rich Messaging
        Rich Messaging
      • RCS messaging

        Rich Communication Services is designed to improve the functionality offered by SMS. RCS aims to create richer, more interactive conversations between a brand and its customers.

      • SMS landing pages

        Build a web page specifically for viewing on a mobile phone, include images, offer codes and call-to-action buttons & drive customer engagement.

      • WhatsApp for Business

        Engage with a network of 1.6 billion users by using the WhatsApp Business Solution to connect with your customers.

      • Explore a little more
        Esendex enters Google’s RCS Early Access Program
        Esendex accepted on to Google's Early Access Program

        Esendex has joined Google’s Early Access Program for RCS Business Messaging – but what’s that, and how does it affect you?

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        Join our exclusive Rich Messaging Partner Programme

        This exciting new programme offers you the opportunity to be one of the first businesses to RCS message your customer base, without any additional charges.

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    • Intelligent Multichannel
        Intelligent Multichannel Messaging
      • Intelligent Multichannel Messaging

        Combine Esendex's Voice, SMS, Email, Mobile & Web solutions to help your business increase its chances of reaching customers and surpassing its goals. We'll help automate the shift from one communication channel to another and record your customer's preferences to make it easy for your business to enjoy an increasing rate of success.

      • Professional Services

        Our team will help you design, develop and implement your custom communication workflow.

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        How it works
        Multichannel and intelligent messaging

        Full customisation of Esendex products and services to meet your business needs.

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        Customer quote

        "Not only does Esendex have a deep understanding of the Collections sector, its team is very flexible and willing to work closely with us to create a solution that meets our specific needs."

        - Claire Butterfield, ABC Financial Contact us
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        Case study
        How Leeds City Council are using Esendex solutions; SMS

        How did Leeds City Council use a combination of email and SMS to enhance their business critical communications?

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        Discuss your business needs

        Combine Esendex SMS, Voice, Email & Web solutions to maximise communications.

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        Case study
        How Plane Saver are using SMS for financial services

        Find out how credit union, Plane Saver, used Esendex's SMS to instantly engage with their members by welcoming new customers, providing updates and promoting additional services to their customers.

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        Find the right solution

        Whatever industry your business operates in we have the perfect communication solution for you.

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        How well do you communicate? Check out our posts for insight, intelligence, examples and inspiration for making business communication better.

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        GDPR eBook
        GDPR ebook logo

        Everything you need to know about SMS Marketing and GDPR. Take a look at our guide to help you stay compliant here.

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    • Customer Stories
        Customer Stories
      • npower

        Boosting collection rates with multichannel workflows

      • Brighton & Hove City Council

        Reducing the cost of collecting council tax with automated SMS

      • Clanwilliam Group

        A bespoke SMS management solution for this major healthcare provider

      • Four Star Pizza

        SMS landing pages boosted sales on Black Friday

      • Ocado

        SMS drives effective customer and staff communications

      • Vaillant Group

        SMS Surveys have boosted customer service feedback response rates

      • Plane Saver Credit Union

        Gaining more customer feedback for better business decisions

      • Your World Recruitment Group

        How SMS is being to contact candidates and keep records fresh

      • Read more stories
        Multichannel illustration

        Esendex are experts in working with different types of customers to help improve how they interact with their customers. Read more of our case studies to find out how.

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Categories for Developers

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Esendex news
Finance & DCAs
Healthcare
How-to guides
Local Government
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Utilities

Topics

Automotive
Call Centres
Customer Service
Developers
Education
Esendex news
Finance & DCAs
Healthcare
How-to guides
Local Government
Marketing
Partners
Public Sector
Real Estate
Recruitment
Restaurants
Retail
SME
Sports
Technology
User Experience
Utilities
Developers

9 August 2018

Here’s everything you need to know about the new WhatsApp business API

The WhatsApp business API has provided an exciting and engaging new way for businesses to send their… read more

API, Rich Messaging, WhatsApp

9 August 2018

Developers

3 July 2018

Interested in shaping the future of Esendex’s products? Join our Beta testing programme

Work with Esendex to test-drive the next generation of business communication channels. As a member of… read more

Beta testing, Business Communication

3 July 2018

Developers

3 January 2018

A vintage partnership: Esendex & Hack24

This year, Hack24 will celebrate its 4th birthday and Esendex will be joining them, as Gold sponsors,… read more

Developers, Hack24, Hackathon

3 January 2018

Developers

27 March 2017

Living the hacklife: 30.5 hours at Hack24 2017

Why we support hackathons, what they're good for, & how this, Nottingham's most popular 24 hour coding… read more

Developers, Hack24, Nottingham, Women in Tech

27 March 2017

Developers

9 November 2016

How can Facebook Messenger work for your business?

Facebook Messenger is used by over 1 billion people worldwide, but how can your company connect with… read more

Appointment Reminders, Facebook, Facebook Messenger Platform, Multichannel

9 November 2016

Developers

25 October 2016

Bridging the tech diversity gap with Women In Technology

Women occupy just 17% of tech jobs within the tech industry in the UK. It seems that while the internet… read more

Developers, Nottingham, Tech Nottingham, Women in Tech

25 October 2016

Developers

7 July 2016

‘Bot’ can I help you with today? Esendex has its own chatbot

As a leader in business communication, it’s fitting that Esendex is an early adopter of new tech in… read more

API, Chatbots, Facebook, Facebook Messenger Platform

7 July 2016

Developers

11 May 2016

Apps vs. Web – Is there a happy medium?

Mobile media time is now significantly higher which is why making moves to mobile in business is so important.… read more

Apps, Mobile Apps, Mobile Marketing

11 May 2016

Developers

15 April 2016

It’s more than just bots – why Facebook’s Messenger Platform is good news for businesses

This week saw the beta launch of Facebook's highly anticipated Messenger Platform, an offering that scales… read more

API, Chatbots, Facebook, Facebook Messenger Platform

15 April 2016

1 2 … 5 ›


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