Local Government
11 July 2018
Digital debt recovery could be the alternative to bailiffs
Research carried out by Esendex shows that there could be hidden risks to using debt collection agencies… read more
11 July 2018
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Local Government
Local Government
15 November 2017
Council tax debt: is there an intelligent alternative to bailiffs?
A recent report found that council tax arrears accounted for 60% of cases sent to enforcement agents… read more
15 November 2017
Local Government
25 April 2017
Snap elections call for quick communication
With only a small number of weeks to go until voters hit the polling booths, there is a race against… read more
25 April 2017
Local Government
26 October 2016
Is a Local Authority ‘too big to fail’?
A talk on 'The Future of Local Government' left the impression that the future for local government is… read more
26 October 2016
Call Centres
19 May 2016
Smartphones are overtaking computers for online payments – are you mobile-ready?
40% of us pay bills online - loan repayments, utility bills, service charges - and as Ofcom's research… read more
19 May 2016
Local Government
14 April 2016
Are local authorities making the most of digital? [infographic]
It is estimated that by 2020 local authorities could be facing a funding gap of up to £9.5 billion,… read more
14 April 2016
Call Centres
31 March 2016
Why customer complaints could be good for your business
A typical business hears from just 4% of its dissatisfied customers, meaning the opportunity to turn… read more
31 March 2016
Call Centres
21 March 2016
The hows and whys of customer feedback [infographic]
When asked whether they formally survey their customers, over 60% of companies answered ‘sometimes’… read more
21 March 2016
Local Government
17 March 2016
Winning the millennial vote
The highest voter turnout in the British 2015 elections came from the 65+ age group (source: IPSOS Mori).… read more
17 March 2016