Esendex logo
0345 356 5758
UK
  • Australia
  • France
  • Germany
  • Ireland
  • Spain
  • USA
Log in
Menu
  • Call us
  • Products
      Esendex Products
    • SMS
        SMS Products
      • SMS Online

        Send and receive SMS online

      • SMS API

        Integrate SMS into apps & software

      • Email SMS

        Send & receive SMS by email

      • SMS Surveys

        Receive instant feedback from customers

      • SMS Chat

        Have real-time SMS conversations

      • SMS plugins

        Integrate SMS with third party software

      • Explore a little more
        SMS reminders & alerts
        Red's Driving School use SMS

        Red's Driving School have a solid SMS strategy, using SMS to communicate bookings with instructors and sending texts to pupils about refunds and cancellations.

        View customer story
        Sign up for a FREE business trial

        Get 25 free messages. 7 days. Sign up in 30 seconds. No credit card required.

        Take a FREE trial
    • Voice
        Voice Products
      • Interactive Voice Response IVR

        Esendex's fully customisable IVR system gives your customers the power to direct conversations in the way they want

      • Text-To-Callback

        Call your customers back at a time that suits them using SMS-triggered Voice callbacks.

      • Voice Broadcasting

        Use pre-recorded Voice messages to engage your customers and get your message heard.

      • Explore a little more
        5 common mistakes to avoid with an IVR
        Interactive Voice Response, mistakes to avoid

        It is essential that good contact centres are able to handle large simultaneous call volumes and be responsive to customer's needs.

        Read more
    • Mobile & Web
        Mobile & Web Products
      • Mobile Journeys

        Design your own mobile experience for users to process payments, gather data or promote your business.

      • Mobile Payments

        Create a focused transactional journey that models your existing payment process. Quality, secure & robust mobile payments.

      • Mobile Forms

        Capture data & gain valuable insight about your customers and business through a dedicated, interactive, Mobile Journey.

      • Mobile Promotions

        Create smart and responsive web pages that can be sent by SMS for marketing & promotions.

      • Web Payment Portal

        Give customers the power to pay online with our secure, PCI compliant 24/7 payment portal designed to reduce waiting times.

      • Explore a little more
        6 ways to optimise online forms
        Mobile forms for data capture

        Conversion rate optimisation is big business, but not enough of it focuses on mobile users. We’ve a wealth of experience and data to help us identify what works.

        Read more
    • Email
        Email Products
      • Transactional Email Automations

        Add a transactional email automation to your communication strategy for a fully managed service that can be integrated with your other Esendex channels.

      • Explore a little more
        Email & Multi-Channel
        Use email automation as part of your communication strategy

        Use email as part of a wider communications strategy with Esendex products.

        Learn about Multichannel
        Contact our team today

        Our friendly team will be happy to talk to you about Esendex products & services

        Contact us
    • Rich Messaging
        Rich Messaging
      • RCS messaging

        Rich Communication Services is designed to improve the functionality offered by SMS. RCS aims to create richer, more interactive conversations between a brand and its customers.

      • SMS landing pages

        Build a web page specifically for viewing on a mobile phone, include images, offer codes and call-to-action buttons & drive customer engagement.

      • Explore a little more
        Esendex enters Google’s RCS Early Access Program
        Esendex accepted on to Google's Early Access Program

        Esendex has joined Google’s Early Access Program for RCS Business Messaging – but what’s that, and how does it affect you?

        Learn more
        Join our exclusive Rich Messaging Partner Programme

        This exciting new programme offers you the opportunity to send an SMS Landing Page message to your customer base, without any additional charges.

        Contact us today
    • Intelligent Multichannel
        Intelligent Multichannel Messaging
      • Intelligent Multichannel Messaging

        Combine Esendex's Voice, SMS, Email, Mobile & Web solutions to help your business increase its chances of reaching customers and surpassing its goals. We'll help automate the shift from one communication channel to another and record your customer's preferences to make it easy for your business to enjoy an increasing rate of success.

      • Professional Services

        Our team will help you design, develop and implement your custom communication workflow.

      • Explore a little more
        How it works
        Multichannel and intelligent messaging

        Full customisation of Esendex products and services to meet your business needs.

        Learn about Multi-Channel
        Customer quote

        "Not only does Esendex have a deep understanding of the Collections sector, its team is very flexible and willing to work closely with us to create a solution that meets our specific needs."

        - Claire Butterfield, ABC Financial Contact us
  • Solutions
      Esendex Solutions
    • Industries
        Industries
      • DCAs
      • Financial Services
      • Local Authorities
      • Healthcare
      • Retail
      • Utilities
      • Property
      • Explore a little more
        Case study
        How Leeds City Council are using Esendex solutions; SMS

        How did Leeds City Council use a combination of email and SMS to enhance their business critical communications?

        View customer story
        Discuss your business needs

        Combine Esendex SMS, Voice, Email & Web solutions to maximise communications.

        Contact the team
    • Use Cases
        Use Cases
      • Business continuity
      • Call Centre solutions
      • Staff rostering
      • Surveys & Feedback
      • Bookings & reminders
      • Reminders & alerts
      • Explore a little more
        Case study
        How Plane Saver are using SMS for financial services

        Find out how credit union, Plane Saver, used Esendex's SMS to instantly engage with their members by welcoming new customers, providing updates and promoting additional services to their customers.

        View customer story
        Find the right solution

        Whatever industry your business operates in we have the perfect communication solution for you.

        Contact the team
    • Customer Stories
        Customer Stories
      • npower

        Boosting collection rates with multichannel workflows

      • Brighton & Hove City Council

        Reducing the cost of collecting council tax with automated SMS

      • Clanwilliam Group

        A bespoke SMS management solution for this major healthcare provider

      • Four Star Pizza

        SMS landing pages boosted sales on Black Friday

      • Ocado

        SMS drives effective customer and staff communications

      • Vaillant Group

        SMS Surveys have boosted customer service feedback response rates

      • Plane Saver Credit Union

        Gaining more customer feedback for better business decisions

      • Your World Recruitment Group

        How SMS is being to contact candidates and keep records fresh

      • Read more stories
        Mobile forms for data capture

        Esendex are experts in working with different types of customers to help improve how they interact with their customers. Read more of our case studies to find out how.

        Read more
  • Developers
  • Resellers
  • Pricing
  • Contact
  • More
      More
    • Log in
    • Free trial
    • Support
    • Careers
    • Our culture
    • Resources
      • Blog
      • FAQs
      • White papers & eBooks
  • Pricing
  • SMS
  • Log in
  • Free trial

Tag Archive: Rich Communication Services

Topics
Call Centres
Customer Service
Developers
Education
Esendex news
Finance & DCAs
Healthcare
How-to guides
Local Government
Marketing
Retail
SME
Technology
Utilities

Topics

Call Centres
Customer Service
Developers
Education
Esendex news
Finance & DCAs
Healthcare
How-to guides
Local Government
Marketing
Retail
SME
Technology
Utilities
Technology

23 April 2018

How can brands prepare for Rich Messaging?

With Rich Messaging being in its infancy, now is the perfect time to start experimenting and learning… read more

RCS, RCS Messaging, Rich Communication, Rich Communication Services, SMS Landing Pages

23 April 2018

Finance & DCAs

29 March 2018

How can rich messaging help the finance industry?

RCS could help brands to not only improve their customer communication strategy, but also help to reinforce… read more

Enriched Messaging, Finance industry, RCS, Rich Communication, Rich Communication Services

29 March 2018

Technology

26 March 2018

RCS is here – what should you expect?

This is an introduction to the features of RCS. For the purpose of this video we’re using a fictitious… read more

Mobile World Congress, MWC, RCS, Rich Communication, Rich Communication Services

26 March 2018

Esendex news

16 March 2018

A closer look at the Ocado RCS demo

Watch our video that we presented at Mobile World Congress 2018 in Barcelona. The video demonstrates… read more

RCS, Rich Communication Services, Rich Messaging

16 March 2018

Esendex news

13 March 2018

Esendex’s first RCS Workshop: A detailed look at next generation SMS

We hosted our first ever Esendex RCS Workshop. We invited a select few customers to attend, from various… read more

Business Messaging, RCS, RCS Messaging, Rich Communication, Rich Communication Services, Rich Messaging

13 March 2018

Esendex news

9 March 2018

Esendex RCS demo – a highlight of Mobile World Congress

Take a look at our video from Mobile World Congress 2018 in Barcelona. We were demoing an Ocado customer… read more

Mobile World Congress, MWC, Product demo, RCS, Rich Communication Services, Rich Messaging

9 March 2018

Esendex news

23 February 2018

Esendex to present next generation SMS – RCS

We are excited to announce that Esendex will be joining the GSMA Future Networks program at Mobile World… read more

Enriched Messaging, Mobile World Congress, MWC, RCS, RCS Messaging, Rich Communication Services

23 February 2018

Technology

15 February 2018

How can rich messaging help the utilities sector?

In an increasingly competitive market, utility companies need to focus on customer experience. Making… read more

Enriched Messaging, RCS, Rich Communication, Rich Communication Services, Rich Messaging, SMS Landing Pages

15 February 2018

Technology

12 January 2018

Chat bot: The newbie in your customer service team

For many businesses the majority of customer service calls and emails are monopolised by common, straightforward… read more

RCS, RCS Messaging, Rich Communication Services

12 January 2018

1 2 ›
Join our mailing list

Get the latest straight to your inbox - no more than a couple of times a month

  • Products
    • API & Docs
    • SMS
    • RCS Messaging
    • Voice
    • Mobile Journeys
    • Online Payment Portals
    • Email
    • Intelligent Multichannel
    • Pricing
    • Free Trial
  • Industries
    • Utilities
    • Retail
    • Local Authorities
    • DCAs
    • Financial Services
    • Healthcare
    • Estate Agents
  • Use cases
    • Appointments
    • Business Continuity
    • Call Centres
    • Reminders & Alerts
    • Staff Rostering
    • Surveys & Feedback
  • Company
    • Resellers
    • Culture
    • Careers
    • Support
    • Terms and Conditions
    • Cookie Policy
    • Privacy Policy
    • loading
  • Contact
    • 0345 356 5758
    • sales@esendex.com
    • Blog
    • Twitter
    • LinkedIn
    • Facebook
    • loading

Esendex Limited 2018

Registered company number: 04217280

18.04.23.b-1619.css-1250