11 December 2018
Call waiting times are still letting customers down in 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer… read more
11 December 2018
11 December 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer… read more
11 December 2018
26 July 2018
For the first time since 2015, customer satisfaction has dropped year-on-year according to the latest… read more
26 July 2018
20 February 2018
It is estimated that the average business uses between 10 and 16 separate applications to get things… read more
20 February 2018
9 February 2018
As an online store you’re missing out on the opportunity to develop a positive human to human experience.… read more
9 February 2018
2 February 2018
Being placed on hold and lengthy phone queues could be causing your business to lose customers. New technology… read more
2 February 2018
6 October 2017
Self-service isn’t just about customer convenience. Your company and its employees also stand to benefit… read more
6 October 2017