Customer Service
9 November 2020
There's a famous case study from the world of behaviourial science called "The $100 Million Nudge". The … read more
9 November 2020
Results for Customer Service
Customer Service
Customer Service
4 May 2020
Service-based businesses ranging from hairdressers and beauty salons to veterinary practices and car … read more
4 May 2020
Customer Service
4 July 2019
Customer service and experience really has been the hot topic of 2019. Every business has been racking … read more
4 July 2019
Customer Service
10 June 2019
You might be familiar with hearing ‘best package’ deals from utility companies when your contract … read more
10 June 2019
Customer Service
1 April 2019
In any industry sector, competition is fierce, with businesses constantly looking for ways to get ahead … read more
1 April 2019
Call Centres
11 December 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer … read more
11 December 2018
Customer Service
26 July 2018
High customer satisfaction breeds strong levels of customer loyalty, recommendations and referrals, trust … read more
26 July 2018
Customer Service
20 February 2018
Millennials now make up 35% of the UK workforce, rising to 50% by 2020 - and a digitally savvy workforce … read more
20 February 2018
Customer Service
9 February 2018
Millennials now make 54% of their purchases online, closely followed by 49% of non-millennial buyers … read more
9 February 2018