Customer Service
20 July 2021
It’s no secret that the customer experience has drastically changed. With Covid-19 spurring an average
20 July 2021
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Customer Service
Customer Service
23 February 2021
New data from Esendex shows that when it comes to customer loyalty in 2021, many customers say they don’t
23 February 2021
Call Centres
17 February 2021
While the UK’s vaccination programme is reason for optimism, the reality is that for businesses to
17 February 2021
Call Centres
17 December 2020
Top of mind for many businesses is how to continue providing great customer service while reducing inbound
17 December 2020
Customer Service
9 November 2020
There's a famous case study from the world of behavioural science called "The $100 Million Nudge". The
9 November 2020
Customer Service
4 May 2020
Service-based businesses ranging from hairdressers and beauty salons to veterinary practices and car
4 May 2020
Customer Service
4 July 2019
Customer service and experience really has been the hot topic of 2019. Every business has been racking
4 July 2019
Customer Service
10 June 2019
You might be familiar with hearing ‘best package’ deals from utility companies when your contract
10 June 2019
Customer Service
1 April 2019
In any industry sector, competition is fierce, with businesses constantly looking for ways to get ahead
1 April 2019