Customer Service
26 July 2018
Customer satisfaction in the UK continues to drop
For the first time since 2015, customer satisfaction has dropped year-on-year according to the latest… read more
26 July 2018
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Customer Service
Customer Service
20 February 2018
The need for speed: 3 benefits of automation
It is estimated that the average business uses between 10 and 16 separate applications to get things… read more
20 February 2018
Customer Service
9 February 2018
3 ways to cut the cost of customer service
As an online store you’re missing out on the opportunity to develop a positive human to human experience.… read more
9 February 2018
Customer Service
2 February 2018
Managing customer hold times
Being placed on hold and lengthy phone queues could be causing your business to lose customers. New technology… read more
2 February 2018
Customer Service
6 October 2017
Does self-service mean good customer service?
Self-service isn’t just about customer convenience. Your company and its employees also stand to benefit… read more
6 October 2017