Call Centres
17 February 2021
While the UK’s vaccination programme is reason for optimism, the reality is that for businesses to … read more
17 February 2021
Results for Customer Service
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Call Centres
Call Centres
17 December 2020
Top of mind for many businesses is how to continue providing great customer service while reducing inbound … read more
17 December 2020
Customer Service
9 November 2020
There's a famous case study from the world of behavioural science called "The $100 Million Nudge". The … read more
9 November 2020
Customer Service
4 May 2020
Service-based businesses ranging from hairdressers and beauty salons to veterinary practices and car … read more
4 May 2020
Customer Service
4 July 2019
Customer service and experience really has been the hot topic of 2019. Every business has been racking … read more
4 July 2019
Customer Service
10 June 2019
You might be familiar with hearing ‘best package’ deals from utility companies when your contract … read more
10 June 2019
Customer Service
1 April 2019
In any industry sector, competition is fierce, with businesses constantly looking for ways to get ahead … read more
1 April 2019
Call Centres
11 December 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer … read more
11 December 2018
Customer Service
26 July 2018
High customer satisfaction breeds strong levels of customer loyalty, recommendations and referrals, trust … read more
26 July 2018