Customer Service
13 September 2024
Want to know what your customers really think about your product or service? Here’s how to ask for customer feedback the right way and get the insights your business needs to improve…
13 September 2024
Results for Customer Service
Topics
Topics
Customer Service
Business messaging
15 March 2024
We’ve made it easier than ever to send great SMS; check out our best in class notification and alert templates here…
15 March 2024
Customer Service
21 February 2024
In this blog we’ll be looking at how a positive customer experience can grow revenue by as much as 10% in the transport and logistics sector. We’ll explore how speed, accessibility, self-serve options, and multichannel functionalities shape customer experience.
21 February 2024
Call Centres
21 February 2024
Do your customers want or need to call your business? With 89% of businesses competing mainly on customer experience and a 44% increase in call volumes since the start of the pandemic, learn how your business could reduce call volumes while improving the customer experience.
21 February 2024
Customer Service
8 January 2024
Use these 25 SMS, Whatsapp and RCS templates for healthcare organisations. Including examples for appointment reminders, confirmations, notifications, marketing and more…
8 January 2024
Black Friday
23 October 2023
Just because you’ve completed a sale doesn’t mean the journey with your customer is over. Post-purchase dissonance is common but there are ways to reduce it.
23 October 2023
Customer Service
9 June 2023
When trading is tough, businesses should focus on value. How can you provide the best omnichannel customer experience? Read our blog to find out more.
9 June 2023
Customer Service
25 April 2023
For the majority of people, great customer service is quick, easy, efficient, personalised and convenient. This is backed up by the results of our customer care survey of 5,000 global consumers.
When
25 April 2023
Customer Service
19 April 2023
Ecommerce is expected to account for an estimated 22% of the total global retail sales by the end of 2023. Whilst this is great news for ecommerce businesses, it does mean the quality of your customer
19 April 2023