Categories for Customer Service

11 December 2018

Call waiting times are still letting customers down in 2018

Providing a good customer experience is imperative to every business, getting it right will ensure customer… read more

11 December 2018

26 July 2018

For the first time since 2015, customer satisfaction has dropped year-on-year according to the latest… read more

26 July 2018

20 February 2018

It is estimated that the average business uses between 10 and 16 separate applications to get things… read more

20 February 2018

9 February 2018

As an online store you’re missing out on the opportunity to develop a positive human to human experience.… read more

9 February 2018

2 February 2018

Being placed on hold and lengthy phone queues could be causing your business to lose customers. New technology… read more

2 February 2018

6 October 2017

Self-service isn’t just about customer convenience. Your company and its employees also stand to benefit… read more

6 October 2017