Customer Service
4 July 2019
Customer service is a major issue for energy providers
Customer service and experience really has been the hot topic of 2019. Every business has been racking… read more
4 July 2019
Categories for Customer Service
Topics
Customer Service
Customer Service
10 June 2019
How Ofcom’s best package ruling creates opportunities to engage with customers
How businesses communicate during their customer's initial contact period is crucial to whether they… read more
10 June 2019
Customer Service
1 April 2019
Why self-service is key to customer experience excellence in Utilities
Utility providers face a difficult task in setting themselves apart from the competition. That's why… read more
1 April 2019
Call Centres
11 December 2018
Call waiting times are still letting customers down in 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer… read more
11 December 2018
Customer Service
26 July 2018
Customer satisfaction in the UK continues to drop
For the first time since 2015, customer satisfaction has dropped year-on-year according to the latest… read more
26 July 2018
Customer Service
20 February 2018
The need for speed: 3 benefits of automation
It is estimated that the average business uses between 10 and 16 separate applications to get things… read more
20 February 2018
Customer Service
9 February 2018
3 ways to cut the cost of customer service
As an online store you’re missing out on the opportunity to develop a positive human to human experience.… read more
9 February 2018
Customer Service
2 February 2018
Managing customer hold times
Being placed on hold and lengthy phone queues could be causing your business to lose customers. New technology… read more
2 February 2018
Customer Service
6 October 2017
Does self-service mean good customer service?
Self-service isn’t just about customer convenience. Your company and its employees also stand to benefit… read more
6 October 2017