Marketing
9 July 2018
Will Black Friday look different after GDPR?
Usually, there’s just one big day for retailers - Black Friday; this year, however, there is two. With… read more
9 July 2018
Categories for Retail
Topics
Marketing
Marketing
8 June 2018
6 applications for SMS within the retail sector
Did you know that SMS campaigns average a 19% click-through rate, compared with 4.2% for email? We're… read more
8 June 2018
Marketing
7 June 2018
Getting a better ROI from your next text message promotion
From discount codes to message wording, there are plenty of ways to fine-tune your SMS-based promotions… read more
7 June 2018
Retail
24 May 2018
Why customer feedback matters for SMEs
Net Promoter Scores, customer satisfaction surveys, star ratings, product reviews: while few people would… read more
24 May 2018
Retail
27 March 2018
Make sure your courier service delivers the goods this year!
We've put together a calendar of key dates for online retailers and courier services for 2018. When combined… read more
27 March 2018
Customer Service
9 February 2018
3 ways to cut the cost of customer service
As an online store you’re missing out on the opportunity to develop a positive human to human experience.… read more
9 February 2018
Retail
22 January 2018
Are these dates in your diary? [Updated]
Anticipating the increased levels of contact or traffic from your customers will prepare your business… read more
22 January 2018
Retail
30 November 2017
Delivering high expectations at Christmas
With online sales forecast to rise for the Christmas period, it's critical that customers aren't left… read more
30 November 2017
Retail
26 October 2017
How to avoid becoming your competitor’s secret weapon
We’ve come a long way since a telephone call or quick face-to-face chat were the go-to channel. There’s… read more
26 October 2017