Black Friday
18 October 2023
Black Friday can trigger all sorts of logistics challenges and highlight gaps in your order fulfillment process. Better data visibility and comms can help.
18 October 2023
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Black Friday
Customer Service
31 March 2023
Did you know that 86% of consumers would pay more for a better customer experience (CX)? And according to our recent global survey of 5,000 consumers, the top factors people associate with an excellent
31 March 2023
Retail
21 December 2022
A robust business continuity plan ensures your retail organisation stays afloat despite disruption. Here’s how WhatsApp Business Platform can help.
21 December 2022
Technology
5 December 2022
It has been nearly 30 years since the first SMS was sent, so we think this is an appropriate time to celebrate it by revealing the most popular emojis. Can you already guess what makes the top spot?
What
5 December 2022
Technology
30 November 2022
With open rates of 98%, SMS is an excellent addition to a marketer's toolkit. You may have seen many great text message examples, however, there's a lot to be learned from seeing what not to do.
Below
30 November 2022
Technology
28 November 2022
It's been 30 years since the first SMS was sent. And in that time, the little text messages we send each other have become a massive part of how people and businesses communicate. It took time to catch
28 November 2022
Technology
10 August 2022
Conversational SMS allows you to form more genuine connections with customers. So, is it better than traditional SMS? Not necessarily. Learn why here.
10 August 2022
Technology
3 August 2022
An end-to-end customer experience should be key to your customer retention strategy. From deeply understanding customers to using the right tech, read more here.
3 August 2022
Technology
2 August 2022
More and more customers are using their smartphones as their primary device for browsing the internet, communicating with businesses, and making purchases. And not only do consumers want to use their phones
2 August 2022