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Topics

Automotive
Call Centres
Customer Service
Developers
Education
Esendex news
Finance & DCAs
Hair and Beauty
Healthcare
Hospitality
How-to guides
Local Government
Marketing
Partners
Public Sector
Real Estate
Recruitment
Restaurants
Retail
SME
Social Housing
Sports
Technology
Uncategorized
User Experience
Utilities
Call Centres

17 December 2020

How technology can improve customer service while reducing call volumes

Top of mind for many businesses is how to continue providing great customer service while reducing inbound … read more

Customer Complaints, Customer Experience

17 December 2020

Retail

1 May 2020

3 ways to use WhatsApp for better business continuity in the retail sector

Whether it be IT infrastructure failures, a store break-in, natural disasters or staffing shortfalls, … read more

Retail, WhatsApp

1 May 2020

Technology

16 April 2020

Protecting yourself against coronavirus SMS scams

Understandably the coronavirus pandemic has made many people worried about their wellbeing. Though there … read more

Security

16 April 2020

Technology

7 April 2020

How to use Messaging Studio’s PDF function for internal crisis communication

Today businesses face threats from a number of different places, whether it be a cyber attack, natural … read more

Emergency SMS

7 April 2020

Technology

29 August 2019

Is RCS the future of marketing? [Infographic]

Did you know that direct mail can be traced back to 1000 BC? The first email campaign, by contrast, was … read more

Fashion SaaS, RCS, RCS marketing, RCS Messaging, Retail

29 August 2019

Technology

10 July 2019

The Dos and Don'ts of SMS Landing Pages

SMS marketing is the perfect channel to communicate directly with your customers. Nowadays, our mobile … read more

Rich Messaging, SMS Landing Pages, SMS Marketing

10 July 2019

Sports

25 June 2019

Launching Rich Messaging with Nottingham Forest FC

With the GSMA projecting some ambitious RCS launch activity across the world within the coming months, … read more

Landing Pages, RCS, RCS launch, Rich Messaging, Rich Messaging Services

25 June 2019

Technology

24 April 2019

How can businesses use SMS Landing Pages?

59% of us would try a new brand or company for a better service experience (source), so ensuring that … read more

Rich Messaging, SMS Landing Pages

24 April 2019

Technology

31 January 2019

Two Trends for Telecoms in 2019

2018 was an epic year of change for many companies and this was no different for Esendex. We founded … read more

2019 trends, Business Communication, Technology, Telecoms

31 January 2019

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