Communication solutions for Property management

Today housing associations rely on effective communications to support their local communities and estate agents require more efficient, convenient methods to keep tenants and potential buyers up to date. Esendex can support both, with digitised communications that enhance recipient engagement.

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More than your average solution


Engage potential buyers and tenants

9 of 10 house buyers use their mobile when searching for a new home. Sending automated property alerts, viewing appointment bookings and reminders via rich messaging, could really improve buyer engagement.


Reduce missed maintenance appointments

Missed maintenance visits can be an expensive waste of resources to housing associations. However, as SMS benefits from an open rate of 95%, they could help reduce missed appointments by 30%.


Effective, ethical payment reminders

Provide tenants with simple to use tools for making and arranging payments on mobile devices, while also increasing conversions and automating the collections process.

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Text messages boast an average open rate of 95%, which is even more impressive considering the average for email is just 20.9%.

8 – 32%

SMS messages benefit from an average click through rate between 8 – 32%.


Of all text messages are read within just 3 minutes. Making SMS the ideal channel for time sensitive updates.



The average user response time to a received SMS is just 90 seconds.


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Clients report 38% increase in customer engagement following implementation of rich messaging.

Why choose Esendex?

As an experienced communications partner, Esendex can create solutions for property management firms which save staff time, while improving collections and overall recipient engagement.
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Easy to use portal interface

Quickly upload tenant and buyer data to create personalised messages in the fastest time possible.

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Wide range of communication channels

Utilise SMS, Voice, Email and richer communication channels, to promote tenant engagement.

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Guaranteed message reliability

Direct connections to all major networks. Messages will be sent to recipients using the best route possible.

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Secure data handling

Accredited to ISO 27001 by the United Kingdom Accreditation Service (UKAS).

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Template library

Save your message templates for added ease of replicating viewing reminders and payment updates.

We’d love to hear from you

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