Results for Voice Callbacks

Customer Service

2 February 2018

Managing customer hold times

If a website dedicated to the tweets of frustrated consumers, who have been kept on hold, exists then

Call Centre, Call Routing, First Contact Resolution, IVR, Voice Callbacks

2 February 2018

Call Centres

28 April 2016

3 lessons utility companies can learn from Scottish Power

Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power,

IVR, Ofgem, Text 2 Callback, Utilities, Voice Callbacks

28 April 2016

Developers

5 August 2015

Never miss a conversation with voice callbacks

Nowadays we’re constantly on the move, whether that's at work, shopping, exercising or on the school

Communication, Voice, Voice Callbacks

5 August 2015