IVR and Outbound Voice solutions

Many businesses are experiencing higher call volumes because of the pandemic, leading to longer wait times and frustrated customers. An effective IVR system can help customers self-serve, and route calls intelligently to remove bottlenecks. 

Man talking on mobile phone, with voice message bubbles overlaid e.g. 'Press 1 to make a payment'

Voice for contact centres, payment services, and marketing

Interactive Voice Response (IVR)

Esendex’s fully customisable IVR system gives your customers the power to direct conversations in the way they want. From intelligent call routing to secure payment collection, IVR remains as relevant and versatile as ever.

Voice Broadcasting

Use pre-recorded Voice messages to engage your customers and get your message heard. This works really well if the person recording the message is well-known, such as the star player in your team “calling” all of your supporters.



Illustration of person holding coin, with increasing graph line in background
51% of consumers will abandon their call because of a poorly designed IVR system – costing companies an average of £203 for each customer (source).


Statistical graph showing increase
80% of companies think they’re delivering superior customer service; only 8% of their customers agree (source). How you handle inbound calls is a key part of your customer experience.

We’d love to hear from you

Let us know how we can help

We’re sorry – there was a problem with your submission. Please call 0345 356 5758.

Would you like to receive case studies, best practices and other Esendex news? You can opt out at any time.

Your data is safe with us. Review our full privacy policy.