Communication solutions for Utility providers
Whether utility providers want to provide better customer service tools, introduce intuitive billing platforms, or more effective means of collecting payments, Esendex can create the communication workflows to support this.
More than your average solution
Empower proactive messaging
As 85% of mobile users would prefer to text a utility provider than call them, learn how digitised, proactive communications could help improve customer service while reducing call volume.
Boost collection rates
See how npower worked with Esendex to develop a workflow which automatically reminded customers about outstanding payments, and increased payment collection rates from 4% to 19%.
Increase customer engagement and satisfaction
Learn how implementing Esendex’s rich messaging solution, enabled heating solutions provider Vaillant to increase customer engagement from 2% to 40%.
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Why choose Esendex?
Our communication workflows have already helped utility companies introduce self-serve tools which enable great customer service and effective payment collection, all within a cost-effective framework.
Create teams to allocate conversations to the people best equipped to help the customer, perfect for separating sales and support chats.
Wide range of communication channels
Utilise SMS, Voice, Email and richer communication channels, to promote customer engagement.
Guaranteed message reliability
Direct connections to all major networks. Messages will be sent to recipients using the best route possible.
Secure data handling
Accredited to ISO 27001 by the United Kingdom Accreditation Service (UKAS).
Treating customers fairly
All solutions meet FCA and Ofcom requirements regarding the fair treatment of customers.
We’d love to hear from you
Let us know how we can help
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