Mind the WhatsApp Gap
WhatsApp is fast becoming a critical part of any customer journey.
Acquiring customers is expensive, are you getting the most out of your customer’s lifetime value?
The Connected Consumer report 2024
We’ve been working with customers and listening to consumers for 20+ years. Our latest Connected Consumer report taps into the minds of over 6,000 global respondents.
WhatsApp Business Platform for healthcare
Wondering how WhatsApp Business Platform can be used in the healthcare space? Discover our ultimate eBook here.
WhatsApp Business Platform for finance
For financial services providers, WhatsApp gives you the chance to become a part of your customers’ everyday lives – naturally rather than intrusively.
WhatsApp Business Platform for retail
Using WhatsApp Business Platform, retailers can get their brand and content right in front of their customers.
Mobile messaging in healthcare
Learn how mobile messaging can be used for the healthcare sector to improve the overall patient experience, internal efficiency and more.
4 ways to use mobile messaging in the property sector
Whether building, selling or leasing properties, mobile messaging plays an invaluable role in helping to nurture strong relationships.
Mobile messaging in transport & logistics
We cover the benefits of an SMS, WhatsApp, and RCS messaging strategy for keeping customers, staff, and suppliers in the loop.
Managing debt & healthcare
Find out more about using technology as an enabler for secure financial journeys or consistent patient experiences across platforms.
The cost of frustrated customers has always been high…
Discover how to provide great customer service while reducing inbound call volumes and managing staff resources.
Doing business during a downturn
When budgets are tight, businesses need to deliver the right messages to the right people which takes market intelligence – and a laser sharp focus.
Guide to conversational messaging
In this guide, we explain the do’s and don’ts of conversational messaging, from how it works to why it should become a critical element of your digital strategy.
Getting started with WhatsApp Business Platform
With WhatsApp Business Platform, you can have rich, personalised, two-way conversations. Our guide covers the basics so you can quickly and easily get started.
Get up close and personal with WhatsApp Business Platform
In our recent survey, we asked 5,000 consumers about how and why they contact businesses and what channels they prefer to use.
WhatsApp Business Platform: The essential guide
With a user base of over two billion (and growing), WhatsApp is a must-have for any business looking to improve the quality of customer interactions.
The buyer’s guide to messaging APIs
Looking for an SMS, RCS or WhatsApp API to supercharge your messaging strategy? Our buyer’s guide to messaging APIs, explains all the key considerations and more.
A guide to calculating your SMS ROI
This eBook will help guide you through this process, from defining goals to calculating cost per conversion.
Accelerate your hiring process with mobile messaging
With the recruitment market becoming ever-more competitive, discover how the Esendex platform can ensure effective communications and alleviate some of the biggest challenges facing recruiters.
The 5 Essentials of SMS Marketing
With a 95% open rate of SMS messages, and 90 seconds being the average time it takes to open a text, SMS marketing is where you need to be.
SMS surveys with Esendex
Requests for feedback over email are too easy to ignore while texts have an average open rate of up to 98%. Here’s all you need to know about using SMS surveys via Esendex.
Messaging with APIs: The product factsheet
If you want to offer mobile messaging to your customers but would prefer to use your existing software, look no further than an API.
WhatsApp vs SMS
They’re the world’s biggest messaging channels. What are the similarities and differences? Is one better than the other? Our comparison sheet covers all.
How to keep your customer data clean using SMS
Discover how to effectively manage your customer data and leverage the advantages of utilising SMS for this purpose.
Black Friday
In our recent Esendex survey, we polled 1,000 people across the UK. Discover the results to help you to boost Black Friday sales and build your own customer buzz.
The power of SMS marketing
Here is our all-in-one resource on SMS marketing, from what it is and the benefits to use cases and best practices.
WhatsApp for Business: Tap into WhatsApp’s full potential
Whether you’re thinking about adding WhatsApp to your comms stack or want to get the most out of it, check out our resource that covers everything you’ll ever need to know on this topic.
Surviving peak season
In our survival guide, we unpack our top tips and tricks to help you navigate peak season, ensuring you can still connect with customers and provide consistently excellent service.
What is grey routing?
If you could send SMS very cheaply, but with limited security, speed and reliability, would you?
Mobile Payments
Here’s how to collect more payments from your customers in an automated way by targeting mobile devices.
GDPR, you ready?
A plain English guide to the steps you’ll need to take to be compliant when sending texts and emails.
Reseller Programme
We’ll give you the power to offer customers an evolving range of mobile-focused communication channels while providing services profitably?
SMS integration
Integrate SMS into multiple applications, from automating delivery notifications to system alerts.
SMS cheat sheet
Send effective text messages -you may find it helpful to have an SMS cheat sheet of best practices at your fingertips.
Discover more in our customer stories and FAQ pages.