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    Finance & DCAs

    16 October 2017

    What’s wrong with customer service in financial services?

    Earlier this year, the Financial Conduct Authority published a comprehensive report on customer complaints

    Banking, Chatbots, Customer Complaints, Customer Satisfaction, Customer Service, Debt Collection, Self-service, SMS Chat, Text 2 Callback

    16 October 2017

    Call Centres

    28 April 2016

    3 lessons utility companies can learn from Scottish Power

    Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power,

    IVR, Ofgem, Text 2 Callback, Utilities, Voice Callbacks

    28 April 2016

    Esendex news

    31 July 2015

    Financial services are banking on SMS

    The sensitive nature of information in the financial services makes finding secure and reliable communication

    IVR, sms, Text 2 Callback, Voice Messaging

    31 July 2015

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  • From SMS and WhatsApp to multi-channel mobile journeys, Esendex helps you deliver business messaging that puts the power in your customers’ hands. Create conversation and true engagement with customer-led communications.

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