Results for Text 2 Callback

16 October 2017

What’s wrong with customer service in financial services?

Earlier this year, the Financial Conduct Authority published a comprehensive report on customer complaints

Banking, Chatbots, Customer Complaints, Customer Satisfaction, Customer Service, Debt Collection, Self-service, SMS Chat, Text 2 Callback

16 October 2017

Call Centres

28 April 2016

3 lessons utility companies can learn from Scottish Power

Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power,

IVR, Ofgem, Text 2 Callback, Utilities, Voice Callbacks

28 April 2016

Esendex news

31 July 2015

Financial services are banking on SMS

The sensitive nature of information in the financial services makes finding secure and reliable communication

IVR, sms, Text 2 Callback, Voice Messaging

31 July 2015