Digitise service updates while enhancing patient satisfaction

Healthcare providers are often under pressure to drive cost savings and staff efficiency, while improving patient outcomes and satisfaction. With innovative, robust communication solutions, Esendex can help.

Photo of man and woman sat in healthcare organisation waiting room on their mobile phone. Overlaid with text message bubbles depicting an appointment reminder and asking the patient to rate their experience of the service post-appointment.

Trusted by prominent healthcare organisations

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More than your average solution

HEALTHCARE

Time-sensitive, automated updates and alerts

Given the speed and reach of mobile, mobile messaging is a powerful tool for communicating changes to service information. After all, in crisis situations especially, it’s essential these messages are received almost immediately.

HEALTHCARE

A smarter approach to appointment management

Did Not Attend’s cost the NHS over £216 million each year. Implementing simple SMS reminders, healthcare organisations can reduce this rate by as much as 17%.

HEALTHCARE

Enhancing patient service and engagement

With the right communication strategy, you can improve patient engagement to drive better outcomes – text reminders to patient mobiles can improve medication adherence by 17.8%.

Statistics

17%

When healthcare organisations use SMS reminders prior to patient appointments, attendance increases by 17%.

95%

Text messages boast an average open rate of 95%, which is even more impressive considering the average for email is just 20.9%.

90%

Of all text messages are read within just 3 minutes. Making SMS the ideal channel for time sensitive updates.

90

seconds

The average user response time to a received SMS is just 90 seconds.

x3 more patient data

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Clients report collecting 3 times more patient data, following implementation of Mobile Journeys.

Customer story

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HEALTHCARE

HealthHarmonie

“We’re continuously looking for better ways to improve our customer experience and the Esendex workflow has given us the information we need to be able to do that”

Ami Galbraith, Operations and Project Manager | HealthHarmonie

Why choose Esendex?

Esendex are proud to work with hundreds of healthcare providers, creating low-touch, high response communication strategies that improve patient satisfaction.
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Easy to use portal interface

Quickly upload customer data to create personalised messages in the fastest time possible.

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Wide range of communication channels

Utilise SMS, Voice, Email and richer communication channels, to promote patient engagement.

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Guaranteed message reliability

Direct connections to all major networks. Messages will be sent to recipients using the best route possible.

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Secure data handling

Accredited to ISO 27001 by the United Kingdom Accreditation Service (UKAS).

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Template library

Save your message templates for added ease of replicating patient reminders and service satisfaction surveys.

We’d love to hear from you

Let us know how we can help

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