SMS, Voice & Email for healthcare.

Appointment reminders, staff and patient alerts.

Healthcare providers such as the NHS are under more pressure than ever to deliver better outcomes at lower cost. Missed appointments (Did Not Attends), outdated, ineffective and expensive communication methods, and manual processes which could be automated all place demands on a system already facing significant challenges. 

Esendex can help. SMS is a well documented way of reducing Did Not Attends, efficiently organising shifts, and getting messages out to large groups reliably and affordably. Voice, Email and the Mobile Web can be used in addition to SMS to create a low-touch, high response communications strategy.

SMS Appointment Reminders

Missed doctor and hospital appointments cost the NHS millions. There’s documented evidence that SMS can reduce DNAs by almost 25%

Covering Shifts

Instead of ringing round staff members, a bulk SMS invites them to respond to you if they can cover the shift. It’s efficient, effective and inexpensive.

Information & Alerts

Inviting patients in to get their prescription or test results, encouraging blood donation, providing healthcare tips or advising staff of changes.

“We have been really impressed with how easy the web SMS service has been to use, its cost and Esendex’s customer service.”


How we deliver better outcomes at lower costs.

We work with 100s of healthcare providers with proven success.

Reducing the cost of covering shifts.

Esendex’s services have had a hugely positive impact on staff rostering for our NHS trust customers, surgeries and dental practices. When it comes to filling available shifts, SMS has the benefit of being less intrusive and time consuming than a phone call, and available shift notifications can be sent in large numbers for a low cost. Learn more about our work with Bupa and The Epilepsy Society.

Increasing appointment attendance

SMS appointment confirmations and reminders are an inexpensive and effective means of encouraging more patients to attend appointments. Couple the spectacular open rate of an SMS (98%) with an effective message, and you can increase attendance by almost 25%. With Esendex, you can also send automated Voice reminders and emails to further push up attendance. Find out more about Intelligent Multichannel.

Keeping in touch with patients

When test results are available, prescriptions ready for collection, or a regular check up due, SMS is an ideal platform for getting in touch. From a change in opening hours, a new service offered, or even encouraging blood / bone marrow donation, SMS is inexpensive, engaging, and easy to send. We offer an intuitive online platform, the ability to send email via SMS, and a lightweight API. Learn more about Esendex SMS.

A few of our healthcare customers

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