The pandemic pushed digital transformation from a ‘some day’ to a ‘today’ concern for many, but these innovations don’t need to stop when life returns to normal. Businesses need to capture that sense of urgency and apply it to their strategy to be continuously adaptable.
We’re here to help. Our expert team have worked with businesses with very different levels of readiness, and delivered successful solutions faster, more easily and cost-effectively than you might think possible.
We have built bespoke solutions for
How can we help you?
Since 2001, Esendex has helped businesses communicate brilliantly with their clients and staff, and we’ve learned a great deal about what makes for an effective communications strategy.
We’ll work with you to define your goals and create a plan that reflects your needs, your customers’ preferences, and that leverages the most effective channels, from SMS to voice, email to RCS.
Legacy Software Support
One challenge blocking many digital transformation projects is the need for the new initiatives to work with old systems: older operating systems, hardware, and networks. Many software solutions can’t be integrated with these, preventing adoption.
This is an area in which Esendex excels. We don’t require you to rebuild your existing setup in order to derive value from an improved communication strategy; we can integrate with pretty much any system.
Ideal for businesses looking to automate the bulk sending of templated message(s) to customers, from a fixed file.
Working with our expert Managed Services team, businesses can create bespoke communication workflows and auto-replies, using both simple and complex, rule-based triggers.
Custom Software Solutions
Esendex has many solutions that work out of the box, but we’ve continued to invest in our professional services team, too. By working with our PS team, you can get 100% of the solution you need, without compromise.
Whether you’re using SMS with intelligent workflows that adapt to customer behaviour, or you want to activate a multichannel solution with chatbots and agents working together to delight customers, we can help.
For Esendex, customisation is not the preserve of a few large enterprises; we work with businesses of all sizes from highly complex problem solving to a simple but effective automation. Best of all, we work quickly.
The pandemic has proven that businesses need to be agile and adaptive, and Esendex is your partner in this. We will get you the solution you need, faster, more effectively, and more affordably, than you probably think is possible.
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Why choose Esendex
Join the trusted European leader in business communications.
Allow customers to use mobile-first channels which accommodate switching from email to SMS (for example) during your interactions.
By utilising a digital approach when compared to traditional communication methods, cost savings can quickly be achieved.
Track your success
Easily find out where your communications can be improved, with detailed campaign reporting delivered via your preferred format.
Higher read rates
We record which communication channels customers respond to, and can make it the primary channel, ensuring more messages are read.
Your communications can be triggered by customer actions, e.g. a new customer; no purchases in >2 months; late making a payment.
Increased message context
By clearly identifying yourself and showing knowledge of circumstances, you build trust and increase the likelihood of a response.
We’d love to hear from you
Let us know how we can help
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