26 March 2021
26 March 2021
29 September 2020
New research from Esendex suggests many businesses invest zero time into asking their customer base what they actually think of their products or services, meaning they could be missing out on critical information to keep their client base happy as well the potential growth opportunities feedback presents.
29 September 2020
31 July 2020
Feedback can be invaluable to businesses and in the current climate, with reduced in-person interactions, it is arguably more important than ever before.
31 July 2020
12 September 2018
Collecting data from customers is a vital part in making sure that any business provides the best services and facilities they can. Here is how integrating SMS Survey functionality into your IT Solution can help in collecting more data from customers in the most engaging way possible.
12 September 2018
29 June 2018
Thanks to modern communication channels, recruiters have an opportunity to automate many of their in-house processes. Maintaining databases, finding out how candidates’ interviews went, and qualifying applicants can all be done without the need of an agent with an SMS Survey.
29 June 2018
1 March 2018
In a market where providers are trying to to find ways to win new customers and keep the ones they already have, collecting customer feedback is essential. Find out how SMS Surveys does this in a cost-effective and convenient way.
1 March 2018
28 July 2017
Customer data is a valuable asset to any business. From measuring customer satisfaction to cleansing your current data, surveys can help you gain more insight about your customers.
28 July 2017
3 February 2017
The landscape of customer service has radically changed in the past decade. 59% of 25-34 year olds share poor customer service experiences online and 60% of consumers have higher expectations for customer service now than they did just one year ago
3 February 2017
31 March 2016
A typical business hears from just 4% of its dissatisfied customers, meaning the opportunity to turn that frown upside down is so far removed from most businesses that it very rarely happens.
31 March 2016
