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Topics

Automotive
Call Centres
Customer Service
Developers
Education
Esendex news
Finance & DCAs
Hair and Beauty
Healthcare
Hospitality
How-to guides
Local Government
Marketing
Partners
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Uncategorized
User Experience
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SME

26 March 2021

Why SMS is such an effective delivery channel for surveys

While many organisations are busy preparing for the re-opening and easing of restrictions, it’s important … read more

Customer Feedback, Mobile Journeys, SMS Surveys

26 March 2021

How-to guides

29 September 2020

Customer satisfaction survey: one in three businesses have never sought feedback

New research from Esendex suggests many businesses invest zero time into asking their customer base what … read more

Customer Experience, Customer Feedback, Customer Satisfaction

29 September 2020

How-to guides

31 July 2020

A guide to collecting feedback post-Covid19

The economic impact of the pandemic is unquestionable and as in the UK we are still in the earliest stages … read more

Customer Feedback, Employee Engagement, Mobile Journeys

31 July 2020

Partners

12 September 2018

Here’s how IT Solution Providers can offer their users a smarter way to collect customer data

Along with transactional and broadcast sends, a variety of other SMS tools are available to IT Solution … read more

Customer Feedback, Customer Satisfaction, Marketing SMS Survey, SMS Surveys

12 September 2018

Recruitment

29 June 2018

What are SMS Surveys, and why should recruitment agencies take notice?

SMS surveys are a fantastic way for recruiters to get to know their candidates and clients better. For … read more

Customer Feedback, Recruitment, SMS Surveys

29 June 2018

Finance & DCAs

1 March 2018

Improving the customer experience in financial services

Accenture recently published a series of articles on 'The Agile Bank', and at the core of their research … read more

Customer Data, Customer Experience, Customer Feedback, Finance industry, SMS Surveys

1 March 2018

Esendex news

28 July 2017

Become king of your own data

“Data is king.” Data can tell you everything you need to know about the people who are most important … read more

Customer Data, Customer Feedback, SMS Surveys

28 July 2017

Esendex news

3 February 2017

SMS Surveys: Yes or no?

The landscape of customer service has radically changed in the past decade. 59% of 25-34 year olds share … read more

Customer Feedback, Customer Service, Mobile Marketing, SMS Surveys

3 February 2017

Esendex news

5 May 2016

3 top tips to ‘future proof’ your SME

May is a popular month for calendar events: two bank holidays, May Day, Star Wars Day, Accounting Day … read more

Customer Feedback, Digital, National Small Business Week, SME, SMS Surveys, Star Wars Day

5 May 2016

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