Results for Customer Feedback

Topics

29 September 2020

Customer satisfaction survey: one in three businesses have never sought feedback

New research from Esendex suggests many businesses invest zero time into asking their customer base what they actually think of their products or services, meaning they could be missing out on critical information to keep their client base happy as well the potential growth opportunities feedback presents.

Customer Experience, Customer Feedback, Customer Satisfaction

29 September 2020

Finance & DCAs

1 March 2018

Improving the customer experience in financial services

In a market where providers are trying to to find ways to win new customers and keep the ones they already have, collecting customer feedback is essential. Find out how SMS Surveys does this in a cost-effective and convenient way.

Customer Data, Customer Experience, Customer Feedback, Finance industry, SMS Surveys

1 March 2018