How-to guides
31 July 2020
A guide to collecting feedback post-Covid19
The economic impact of the pandemic is unquestionable and as in the UK we are still in the earliest stages… read more
31 July 2020
Tag Archive: Customer Feedback
Topics
How-to guides
Partners
12 September 2018
Here’s how IT Solution Providers can offer their users a smarter way to collect customer data
Collecting data from customers is a vital part in making sure that any business provides the best services… read more
12 September 2018
Recruitment
29 June 2018
What are SMS Surveys, and why should recruitment agencies take notice?
Thanks to modern communication channels, recruiters have an opportunity to automate many of their in-house… read more
29 June 2018
Finance & DCAs
1 March 2018
Improving the customer experience in financial services
In a market where providers are trying to to find ways to win new customers and keep the ones they already… read more
1 March 2018
Esendex news
28 July 2017
Become king of your own data
Customer data is a valuable asset to any business. From measuring customer satisfaction to cleansing… read more
28 July 2017
Esendex news
3 February 2017
SMS Surveys: Yes or no?
The landscape of customer service has radically changed in the past decade. 59% of 25-34 year olds share… read more
3 February 2017
Esendex news
5 May 2016
3 top tips to ‘future proof’ your SME
National Business Week kicked off in the US this week, but it is very relevant to UK SMEs. Here's our… read more
5 May 2016
Call Centres
31 March 2016
Why customer complaints could be good for your business
A typical business hears from just 4% of its dissatisfied customers, meaning the opportunity to turn… read more
31 March 2016
Call Centres
21 March 2016
The hows and whys of customer feedback [infographic]
When asked whether they formally survey their customers, over 60% of companies answered ‘sometimes’… read more
21 March 2016
