12 September 2018
Collecting data from customers is a vital part in making sure that any business provides the best services… read more
12 September 2018
29 June 2018
Thanks to modern communication channels, recruiters have an opportunity to automate many of their in-house… read more
29 June 2018
1 March 2018
In a market where providers are trying to to find ways to win new customers and keep the ones they already… read more
1 March 2018
28 July 2017
Customer data is a valuable asset to any business. From measuring customer satisfaction to cleansing… read more
28 July 2017
3 February 2017
The landscape of customer service has radically changed in the past decade. 59% of 25-34 year olds share… read more
3 February 2017
5 May 2016
National Business Week kicked off in the US this week, but it is very relevant to UK SMEs. Here's our… read more
5 May 2016
31 March 2016
A typical business hears from just 4% of its dissatisfied customers, meaning the opportunity to turn… read more
31 March 2016
21 March 2016
When asked whether they formally survey their customers, over 60% of companies answered ‘sometimes’… read more
21 March 2016
16 February 2016
Research and insight are key to building a sustainable business, regardless of your industry. Inc.com… read more
16 February 2016
