Finance & DCAs
25 June 2020
Debt collection considerations for a post-COVID landscape
On 22nd June 2020, it was announced that Ofgem had confirmed energy companies were once again, allowed… read more
25 June 2020
Categories for Utilities
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Finance & DCAs
Customer Service
4 May 2020
How service-based businesses can more effectively manage appointments during and after the coronavirus crisis
Many businesses will need to learn new ways to interact with their customers in order to stay as safe… read more
4 May 2020
Finance & DCAs
5 April 2020
Supporting vulnerable customers AND maintaining a healthy digital-first business during the Covid19 crisis
Businesses that emerge from the Covid-19 crisis in the best stead will be the ones that have maintained… read more
5 April 2020
Automotive
20 December 2019
Introducing your new mobile payment collections strategy [infographic]
Provide customers with simple to use tools for making and arranging payments on mobile devices, while… read more
20 December 2019
Utilities
22 July 2019
Here’s how Marketers can save energy on their Smart Meter 2020 rollouts
Explaining the benefits of smart meter ownership and managing their installation to 26 million customers… read more
22 July 2019
Customer Service
4 July 2019
Customer service is a major issue for energy providers
Customer service and experience really has been the hot topic of 2019. Every business has been racking… read more
4 July 2019
Utilities
19 June 2019
How to reduce your cost to serve in the utility sector
Utility providers face a big challenge with their customer service platforms. How can they provide more… read more
19 June 2019
Customer Service
10 June 2019
How Ofcom’s best package ruling creates opportunities to engage with customers
How businesses communicate during their customer's initial contact period is crucial to whether they… read more
10 June 2019
Utilities
20 May 2019
Top 3 complaints in the utility sector – and how to fix them
Although improvements are being made, there's still a lot of challenges with customer service in the… read more
20 May 2019
