Marketing
19 August 2021
As technology evolves, consumers' daily lives become busier, and new products and services hit the market,
19 August 2021
Results for Utilities
Topics
Topics
Marketing
Marketing
16 August 2021
With the pandemic forcing businesses to increase their digital presence, there’s never been more pressure
16 August 2021
Customer Service
11 August 2021
The past year has catapulted consumers from all demographics into the digital realm. Out of necessity,
11 August 2021
Finance & DCAs
17 February 2021
For many years, Esendex has been working closely with Financial Services, Utility companies, Telecommunications
17 February 2021
Call Centres
17 February 2021
While the UK’s vaccination programme is reason for optimism, the reality is that for businesses to
17 February 2021
Finance & DCAs
1 December 2020
If you've not heard of behavioural insights, it's possible you'll recognise the term 'nudge theory'.
1 December 2020
Finance & DCAs
30 November 2020
As the UK enters what is predicted to be the worst recession for 300 years, it’s fair to say that 2020
30 November 2020
Customer Service
9 November 2020
There's a famous case study from the world of behavioural science called "The $100 Million Nudge". The
9 November 2020
Utilities
7 October 2020
Before COVID-19, the average waiting time to speak to a customer service agent was 10 minutes in the
7 October 2020