Customer Service
9 November 2020
There's a famous case study from the world of behaviourial science called "The $100 Million Nudge". The … read more
9 November 2020
Results for Utilities
Customer Service
Utilities
7 October 2020
Before COVID-19, the average waiting time to speak to a customer service agent was 10 minutes in the … read more
7 October 2020
Finance & DCAs
25 June 2020
On 22nd June 2020, it was announced that Ofgem had confirmed energy companies were once again, allowed … read more
25 June 2020
Customer Service
4 May 2020
Service-based businesses ranging from hairdressers and beauty salons to veterinary practices and car … read more
4 May 2020
Finance & DCAs
5 April 2020
COVID-19 has many different views from thought leaders on its impact, but there is one common theme – … read more
5 April 2020
Automotive
20 December 2019
A digital revolution is taking place in the customer collections space. Businesses from a wide variety … read more
20 December 2019
Utilities
22 July 2019
As you know, the government is planning to put an energy smart meter in every household in the UK by … read more
22 July 2019
Customer Service
4 July 2019
Customer service and experience really has been the hot topic of 2019. Every business has been racking … read more
4 July 2019
Utilities
19 June 2019
Utility providers are faced with an enormous balancing act: limiting customer arrears and chasing down … read more
19 June 2019