Finance & DCAs
17 February 2021
For many years, Esendex has been working closely with Financial Services, Utility companies, Telecommunications
17 February 2021
Results for Utilities
Topics
Topics
Finance & DCAs
Call Centres
17 February 2021
While the UK’s vaccination programme is reason for optimism, the reality is that for businesses to
17 February 2021
Finance & DCAs
1 December 2020
If you've not heard of behavioural insights, it's possible you'll recognise the term 'nudge theory'.
1 December 2020
Finance & DCAs
30 November 2020
As the UK enters what is predicted to be the worst recession for 300 years, it’s fair to say that 2020
30 November 2020
Customer Service
9 November 2020
There's a famous case study from the world of behavioural science called "The $100 Million Nudge". The
9 November 2020
Utilities
7 October 2020
Before COVID-19, the average waiting time to speak to a customer service agent was 10 minutes in the
7 October 2020
Finance & DCAs
25 June 2020
On 22nd June 2020, it was announced that Ofgem had confirmed energy companies were once again, allowed
25 June 2020
Customer Service
4 May 2020
Service-based businesses ranging from hairdressers and beauty salons to veterinary practices and car
4 May 2020
Finance & DCAs
5 April 2020
COVID-19 has many different views from thought leaders on its impact, but there is one common theme –
5 April 2020