Utilities
22 July 2019
Here’s how Marketers can save energy on their Smart Meter 2020 rollouts
Explaining the benefits of smart meter ownership and managing their installation to 26 million customers… read more
22 July 2019
Categories for Utilities
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Utilities
Customer Service
4 July 2019
Customer service is a major issue for energy providers
Customer service and experience really has been the hot topic of 2019. Every business has been racking… read more
4 July 2019
Utilities
19 June 2019
How to reduce your cost to serve in the utility sector
Utility providers face a big challenge with their customer service platforms. How can they provide more… read more
19 June 2019
Customer Service
10 June 2019
How Ofcom’s best package ruling creates opportunities to engage with customers
How businesses communicate during their customer's initial contact period is crucial to whether they… read more
10 June 2019
Utilities
20 May 2019
Top 3 complaints in the utility sector – and how to fix them
Although improvements are being made, there's still a lot of challenges with customer service in the… read more
20 May 2019
Utilities
1 May 2019
How self-service is making customers happier in the utility sector
Waiting on hold to speak to an agent can often be the stuff of nightmares for utility customers. Here's… read more
1 May 2019
Customer Service
1 April 2019
Why self-service is key to customer experience excellence in Utilities
Utility providers face a difficult task in setting themselves apart from the competition. That's why… read more
1 April 2019
Utilities
22 March 2019
Putting mobile at the heart of utility providers’ marketing strategy
With more communication options available than ever before, utility marketers need to find the right… read more
22 March 2019
Utilities
4 March 2019
Reducing the cost of recovering debt in the utility sector
Collecting debt in the utility sector can often lead down dead-ends, resulting in millions of pounds… read more
4 March 2019