Customer Service
10 June 2019
How Ofcom’s best package ruling creates opportunities to engage with customers
How businesses communicate during their customer's initial contact period is crucial to whether they… read more
10 June 2019
Categories for Utilities
Topics
Customer Service
Technology
15 February 2018
How can rich messaging help the utilities sector?
In an increasingly competitive market, utility companies need to focus on customer experience. Making… read more
15 February 2018
Utilities
16 August 2017
Save energy on your smart meter 2020 rollout
How intelligent communication channels can help energy providers prepare for the upcoming Smart Meter… read more
16 August 2017
Finance & DCAs
25 April 2017
How Esendex and npower made the finals of the 2017 Credit Awards
npower, partnered with Esendex, has been nominated in two categories at the 2017 Credit Awards: Best… read more
25 April 2017
Finance & DCAs
23 March 2017
Getting on the front foot: key takeaways from the Utility Week Consumer Debt Conference
The main theme of the day was vulnerability: what can be achieved with a proactive and empathetic approach… read more
23 March 2017
Utilities
9 August 2016
Utilities engagement: Millennials have the power
They may never have thought this day was coming but millennials have now come of age. Starting their… read more
9 August 2016
Utilities
13 June 2016
3 ways to stem the tide of energy company complaints
One in six (17.4%) of dual fuel customers is now with an independent supplier, but are the smaller energy… read more
13 June 2016
Call Centres
19 May 2016
Smartphones are overtaking computers for online payments – are you mobile-ready?
40% of us pay bills online - loan repayments, utility bills, service charges - and as Ofcom's research… read more
19 May 2016
Call Centres
28 April 2016
3 lessons utility companies can learn from Scottish Power
Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power,… read more
28 April 2016