Call Centres
19 August 2016
Reducing the cost of exceptional customer service
It's possible to reduce the cost of customer service without compromising on the customer experience… read more
19 August 2016
Tag Archive: Millennials
Topics
Call Centres
Utilities
9 August 2016
Utilities engagement: Millennials have the power
They may never have thought this day was coming but millennials have now come of age. Starting their… read more
9 August 2016
Call Centres
19 May 2016
Smartphones are overtaking computers for online payments – are you mobile-ready?
40% of us pay bills online - loan repayments, utility bills, service charges - and as Ofcom's research… read more
19 May 2016
Local Government
17 March 2016
Winning the millennial vote
The highest voter turnout in the British 2015 elections came from the 65+ age group (source: IPSOS Mori).… read more
17 March 2016