Red’s Driving School have a solid SMS strategy, using SMS to communicate bookings with instructors and sending texts to pupils about refunds and cancellations.
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It is essential that good contact centres are able to handle large simultaneous call volumes and be responsive to customer’s needs.
Cash4Unow have seen an improvement in the collection rate as well as their engagement with their customer base, receiving a staggering open rate of their Mobile Collection journey of 64%
Use email as part of a wider communications strategy with Esendex products.
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Take a look at our rich content messaging platform and how you can have interactive conversations with your customers, use chatbots and sent rich media.
Full customisation of Esendex products and services to meet your business needs.
“Not only does Esendex have a deep understanding of the Collections sector, its team is very flexible and willing to work closely with us to create a solution that meets our specific needs.– Claire Butterfield, ABC Financial”
How did Leeds City Council use a combination of email and SMS to enhance their business critical communications?
Combine Esendex SMS, Voice, Email & Web solutions to maximise communications.