Measuring customer satisfaction

Photo of lady holding her mobile phone with message bubbles showing recipient responding to company asking about her satisfaction levels
Who works with Esendex on customer satisfaction projects?
Vaillant logo
Plane Saver logo
HealthHarmonie logo
LV logo
Herbalife Nutrition logo

How can we help you?

Collect customer feedback

Customer Satisfaction

Take an in-depth look at their answers and opinions in an easy to use dashboard environment. You can then make the changes needed to your business, which will help provide better products and services and keep your customers happy.

Employee NPS surveys

Workplace Sentiment

It’s widely known that when employees are satisfied with their jobs, they’re much more likely to be happy, more engaged, and more productive.

Our SMS Surveys are a great and easy way to find out how your employees feel. By sending them a text message, staff can complete the survey at any time with no need to be at work to complete it.

Once your employees have given their feedback, you will then be able to analyse their feedback and improve your business to ensure your staff are happy.

Healthcare

Patient Feedback

The team at HealthHarmonie were looking for a solution that could efficiently use their contact data from their software, deliver the survey, collect responses and then deposit this information into their CRM securely.

Esendex worked with HealthHarmonie to build a solution that met their requirements while also collecting three times more responses than their previous methods.

The surprising facts about customer feedback

20%

20% of businesses have not invested in enhancing customer satisfaction levels either through processes or tools

37%

Only 37% of businesses have invested in customer feedback in the last three months

40%

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Almost 40% of businesses do not send out customer service feedback surveys

Customer stories

CUSTOMER FEEDBACK

Improving response rates from 3% to 27%

Insurance provider LV= increased their response rate from 3% to 27% by leveraging SMS surveys to solicit feedback. The results are graded in a RAG system to prompt quick action.

Photo of lady on mobile and workers in a call centre in the background
Photo of doctor with patient and stethoscope

CUSTOMER FEEDBACK

3x more patient data

When HealthHarmonie switched to the Esendex solution, they were able to collect 3 times more patient data than previously, enabling them to improve patients’ experience.

ENGAGEMENT

Rich messaging increases engagement to 40%

Vaillant leveraged a rich messaging strategy, using RCS and SMS Landing Pages, to increase their customer engagement rate from 2-5% to 40%

Vaillant boiler and smart meter

Why choose Esendex

Join the trusted European leader in business communications.
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Linear or branched surveys

Ask a series of direct questions, or ask specific questions based on answers to previous questions

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Completely customisable

Make surveys more engaging for your audience by personalising them with each recipient’s details

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Driven by our API

Our Surveys can be integrated into your existing systems quickly and easily to be delivered at critical touchpoints to improve response rates.

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Deliver responses to CRM

Survey results can be fed back in directly to your CRM so data is readily available at ease

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Get more responses

SMS boasts an open rate of 95% increasing the likelihood of responses compared to other channels such as email

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Higher completion rates

The average form completion rate is 12.6%; our Mobile Journeys reported a completion rate of 46.5% [source]

We’d love to hear from you

Let us know how we can help

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