Measuring customer satisfaction
Who works with Esendex on customer satisfaction projects?
How can we help you?
Collect customer feedback
Take an in-depth look at their answers and opinions in an easy to use dashboard environment. You can then make the changes needed to your business, which will help provide better products and services and keep your customers happy.
Employee NPS surveys
It’s widely known that when employees are satisfied with their jobs, they’re much more likely to be happy, more engaged, and more productive.
Our SMS Surveys are a great and easy way to find out how your employees feel. By sending them a text message, staff can complete the survey at any time with no need to be at work to complete it.
Once your employees have given their feedback, you will then be able to analyse their feedback and improve your business to ensure your staff are happy.
The team at HealthHarmonie were looking for a solution that could efficiently use their contact data from their software, deliver the survey, collect responses and then deposit this information into their CRM securely.
Esendex worked with HealthHarmonie to build a solution that met their requirements while also collecting three times more responses than their previous methods.
The surprising facts about customer feedback
20% of businesses have not invested in enhancing customer satisfaction levels either through processes or tools
Only 37% of businesses have invested in customer feedback in the last three months
Almost 40% of businesses do not send out customer service feedback surveys
Why choose Esendex
Join the trusted European leader in business communications.
Linear or branched surveys
Ask a series of direct questions, or ask specific questions based on answers to previous questions
Make surveys more engaging for your audience by personalising them with each recipient’s details
Driven by our API
Our Surveys can be integrated into your existing systems quickly and easily to be delivered at critical touchpoints to improve response rates.
Deliver responses to CRM
Survey results can be fed back in directly to your CRM so data is readily available at ease
Get more responses
SMS boasts an open rate of 95% increasing the likelihood of responses compared to other channels such as email
Higher completion rates
The average form completion rate is 12.6%; our Mobile Journeys reported a completion rate of 46.5% [source]
We’d love to hear from you
Let us know how we can help
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