17 February 2021
StepChange is a UK debt charity committed to helping customers get back in control of their finances. Our missions are closely aligned, and working together will mean that more vulnerable people have access to the support they need.
17 February 2021
29 January 2021
With more and more residents falling behind on their rent payments because of the pandemic, social housing providers have to be more empathetic in the ways they collect. Here’s a new way to approach the challenge.
29 January 2021
11 January 2021
Latest research reveals, when compared to last year 52.69% of businesses are focusing more on customer engagement for 2021.
11 January 2021
6 January 2021
1/3 of home buyers will abandon their purchase if they miss the stamp duty holiday deadline. Learn how digital comms can help lenders manage applications more efficiently.
6 January 2021
17 December 2020
Read how Esendex’s bespoke solutions have helped clients reduce overall call volume and associated costs, while increasing the recipient response by 32.8%.
17 December 2020
1 December 2020
Nudges are little prompts to customers to take a certain action – but without removing their choices. They’re incredibly powerful at driving successful outcomes. Our infographic provides a overview into the science.
1 December 2020
30 November 2020
When compared with pre-pandemic levels, 35.8% of finance and utility companies confirmed they were sending more business messages.
30 November 2020
9 November 2020
How can so-called ‘nudge’ theory help you get better results from your messaging campaigns? Our video, filmed in collaboration with the experts at Voicescape, guides you through the process.
9 November 2020
14 October 2020
In the face of the challenges presented by the coronavirus crisis, local governments have to find new ways to make sure their contact centres are as efficient as possible. Here’s how an omnichannel chat strategy can help.
14 October 2020
