Latest from the Esendex Blog

Topics

28 May 2020

How can fashion retailers boost customer engagement in a post-COVID-19 world?

Retail

The long-term impact of COVID-19 on business may be felt the most in retail. As Enders Analysis puts it, it has accelerated a “significant consumer shift to online, and is bringing to a head the crisis

Retail, SMS Chat

28 May 2020

20 May 2020

Customer engagement the biggest COVID-19 challenge for 1 in 3 businesses

Esendex

New data from Esendex reveals the challenges faced by businesses across the globe – with customer engagement the biggest struggle for one in three companies. Since COVID-19, firms have been forced

Esendex, sms

20 May 2020

24 April 2020

How technology can support banks to effectively communicate during a crisis

Finance & DCAs

As a country, we are living through unprecedented times, with uncertainty being felt in almost all areas of our lives from food shortages, to health concerns and job security. However, another area that

Banking, Business Critical Communication

24 April 2020

21 April 2020

Esendex wins The Queen’s Award for Enterprise: Innovation 2020

Esendex

We’re delighted to announce that Esendex has won the Queen’s Award for Enterprise: Innovation 2020. Established in 1965, the Queen’s Award for Enterprise is the most prestigious award a UK business

Debt Collection, mobile collections

21 April 2020

16 April 2020

Protecting yourself against coronavirus SMS scams

Technology

Understandably the coronavirus pandemic has made many people worried about their wellbeing. Though there have been many heart-warming stories amidst the outbreak, unfortunately there has also been a growing

Security

16 April 2020

15 April 2020

Why SMS should form part of local governments’ emergency communication strategy

Local Government

With the range of services provided by councils being as varied as it is, the range of threats that can effect those services can also be just as large. Whether it be adverse weather conditions causing

Emergency SMS, Local Council, Local Government

15 April 2020

9 April 2020

How retailers can use mobile messaging for better business continuity communications

Retail

Threats to modern retailers come in many forms. Whether it be from cyber attacks, competitors or natural disasters, retailers should consider what their communication strategy will look like should the

Business Continuity, Emergency SMS, Retail

9 April 2020

8 April 2020

How to use VMN for staff communication during a crisis

SME

There are many effective channels available for businesses to communicate with their workforce, such as email, phone or letters. However, during a crisis, speed and reach are two of the most important

Business Continuity

8 April 2020

7 April 2020

How to use Messaging Studio’s PDF function for internal crisis communication

Technology

Today businesses face threats from a number of different places, whether it be a cyber attack, natural disaster or office closure. Consequently, it’s important that businesses are able to quickly share

Emergency SMS

7 April 2020