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Local Government

14 October 2020

The key to unlocking call centre resource in local government has arrived

It was hard enough already for local governments before the arrival of Covid-19. Large scale budget cuts … read more

chat, Local Authority, Local Council, Local Government, Rich Messaging

14 October 2020

Local Government

1 April 2020

How local authorities can help manage the COVID-19 crisis through effective communication

We are living through extraordinary times, and while we’ve written about the most common applications … read more

Local Authority, Local Council, Local Government

1 April 2020

Public Sector

3 October 2018

Councils could save thousands and reduce stress to debtors with digital debt collection

Esendex are proud to be exhibiting at the Institute of Revenue, Ratings and Valuation Conference in Telford … read more

Debt Collection, Debt Recovery, Local Authority, Local Government

3 October 2018

Local Government

11 July 2018

Digital debt recovery could be the alternative to bailiffs

Think of bailiffs and the chances are thoughts will turn to payday loans, dodgy lending and people who … read more

Debt Collection, Debt Recovery, Local Authority, Public Sector

11 July 2018

Public Sector

11 June 2018

Creating positive change for citizens when collecting debt

Currently dominated by traditional methods of data management and contact such as letters, bailiffs and … read more

Communication, Customer Experience, Debt Collection, Local Authority

11 June 2018

Local Government

26 October 2016

Is a Local Authority 'too big to fail'?

I recently had the pleasure of hearing a talk on 'The Future of Local Government' at the IRRV Conference, … read more

Digital, Local Authority, Local Council, Local Government

26 October 2016

Local Government

14 April 2016

Are local authorities making the most of digital? [infographic]

It is estimated that by 2020 local authorities could be facing a funding gap of up to £9.5 billion (LGA). … read more

Broadcast SMS, Digital, Local Authority, Local Council, Local Government, Two-Way SMS

14 April 2016

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