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    Utilities

    7 October 2020

    One simple step to saving call centre teams’ time in the utility sector

    Before COVID-19, the average waiting time to speak to a customer service agent was 10 minutes in the

    chat, contact centres, Rich Messaging, Utilities

    7 October 2020

    Call Centres

    19 August 2016

    Reducing the cost of exceptional customer service

    While reading "How Contact Centres Are Delivering Exceptional Customer Service" (Call Centre Helper), I

    contact centres, IVR, Millennials, Mobile Journeys

    19 August 2016

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