Results for Customer Satisfaction

Topics

29 September 2020

Customer satisfaction survey: one in three businesses have never sought feedback

New research from Esendex suggests many businesses invest zero time into asking their customer base what they actually think of their products or services, meaning they could be missing out on critical information to keep their client base happy as well the potential growth opportunities feedback presents.

Customer Experience, Customer Feedback, Customer Satisfaction

29 September 2020

Finance & DCAs

16 October 2017

What’s wrong with customer service in financial services?

Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?

Banking, Chatbots, Customer Complaints, Customer Satisfaction, Customer Service, Debt Collection, Self-service, SMS Chat, Text 2 Callback

16 October 2017