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Results for Customer Satisfaction

Topics
Automotive
Call Centres
Customer Service
Developers
Education
Esendex news
Finance & DCAs
Hair and Beauty
Healthcare
Hospitality
How-to guides
Local Government
Marketing
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Topics

Automotive
Call Centres
Customer Service
Developers
Education
Esendex news
Finance & DCAs
Hair and Beauty
Healthcare
Hospitality
How-to guides
Local Government
Marketing
Partners
Public Sector
Real Estate
Recruitment
Restaurants
Retail
SME
Sports
Technology
User Experience
Utilities
How-to guides

29 September 2020

Customer satisfaction survey: one in three businesses have never sought feedback

New research from Esendex suggests many businesses invest zero time into asking their customer base what … read more

Customer Experience, Customer Feedback, Customer Satisfaction

29 September 2020

Partners

12 September 2018

Here’s how IT Solution Providers can offer their users a smarter way to collect customer data

Along with transactional and broadcast sends, a variety of other SMS tools are available to IT Solution … read more

Customer Feedback, Customer Satisfaction, Marketing SMS Survey, SMS Surveys

12 September 2018

Healthcare

14 August 2018

Are healthcare providers making the most of SMS?

Many healthcare providers have realised the potential of SMS for having more engaging patient interactions … read more

Customer Satisfaction, Healthcare, SMS Reminders, Staff Rostering

14 August 2018

Finance & DCAs

16 October 2017

What’s wrong with customer service in financial services?

Earlier this year, the Financial Conduct Authority published a comprehensive report on customer complaints … read more

Banking, Chatbots, Customer Complaints, Customer Satisfaction, Customer Service, Debt Collection, Self-service, SMS Chat, Text 2 Callback

16 October 2017

Marketing

21 July 2017

How can letting agents boost engagement to reduce complaints?

Tenants and property buyers are the latest victims of poor communication according to the Property Ombudsman. … read more

Communication, Customer Satisfaction, Mobile payments

21 July 2017

Marketing

29 November 2016

Putting your customers on the right path

While they have improved our ability to multi-task, smartphones and their capabilities have left us with … read more

Customer Experience, Customer Satisfaction, Mobile Apps, Mobile Journeys

29 November 2016

How-to guides

11 August 2016

Should customer satisfaction have an impact on your pay packet?

Recently, an Esendex customer started using SMS Surveys as a means of gathering feedback from customers … read more

Company Performance, Customer Satisfaction, Public Sector, SMS Surveys

11 August 2016

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