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    Results for Customer Experience

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    Topics

    Automotive
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    Esendex news
    Finance & DCAs
    Hair and Beauty
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    User Experience
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    Customer Service

    20 July 2021

    5 ways to improve omnichannel customer experience in the retail industry

    It’s no secret that the customer experience has drastically changed. With Covid-19 spurring an average

    Customer Experience, omnichannel, retail marketing

    20 July 2021

    Retail

    28 April 2021

    Boosting in-store footfall: How digital communications can help

    High street retail has been amongst the hardest-hit sectors during the pandemic. However, following the

    Customer Experience, mobile first, Mobile Journeys, WhatsApp

    28 April 2021

    Call Centres

    17 February 2021

    Putting the customer first: An effective approach to call deflection

    While the UK’s vaccination programme is reason for optimism, the reality is that for businesses to

    Customer Experience, Customer Service

    17 February 2021

    Call Centres

    17 December 2020

    How technology can improve customer service while reducing call volumes

    Top of mind for many businesses is how to continue providing great customer service while reducing inbound

    Customer Complaints, Customer Experience

    17 December 2020

    Automotive

    3 December 2020

    How the pandemic has impacted business messaging across the retail and automotive industries

    The coronavirus has and continues to affect every single industry, arguably, there are few that have

    Business Messaging, Customer Experience, Predicted trends

    3 December 2020

    Finance & DCAs

    30 November 2020

    How Covid-19 has impacted business messaging across the finance and utility sector

    As the UK enters what is predicted to be the worst recession for 300 years, it’s fair to say that 2020

    Business Messaging, Customer Experience, Debt Recovery

    30 November 2020

    How-to guides

    29 September 2020

    Customer satisfaction survey: one in three businesses have never sought feedback

    New research from Esendex suggests many businesses invest zero time into asking their customer base what

    Customer Experience, Customer Feedback, Customer Satisfaction

    29 September 2020

    Esendex news

    8 April 2019

    Esendex Live 2019 customer experience conference

    Great customer experience is something that is expected. During all stages of a consumer’s interaction

    Customer Experience, Esendex, Esendex Live!

    8 April 2019

    Utilities

    22 March 2019

    Putting mobile at the heart of utility providers' marketing strategy

    Smartphone adoption in the UK has surged from 29% in 2011 to 78% in early 2018 (source) - and 94% of

    Customer Experience, Utilities

    22 March 2019

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