Customer Service
20 July 2021
It’s no secret that the customer experience has drastically changed. With Covid-19 spurring an average
20 July 2021
Results for Customer Experience
Topics
Topics
Customer Service
Retail
28 April 2021
High street retail has been amongst the hardest-hit sectors during the pandemic. However, following the
28 April 2021
Call Centres
17 February 2021
While the UK’s vaccination programme is reason for optimism, the reality is that for businesses to
17 February 2021
Call Centres
17 December 2020
Top of mind for many businesses is how to continue providing great customer service while reducing inbound
17 December 2020
Automotive
3 December 2020
The coronavirus has and continues to affect every single industry, arguably, there are few that have
3 December 2020
Finance & DCAs
30 November 2020
As the UK enters what is predicted to be the worst recession for 300 years, it’s fair to say that 2020
30 November 2020
How-to guides
29 September 2020
New research from Esendex suggests many businesses invest zero time into asking their customer base what
29 September 2020
Esendex news
8 April 2019
Great customer experience is something that is expected. During all stages of a consumer’s interaction
8 April 2019
Utilities
22 March 2019
Smartphone adoption in the UK has surged from 29% in 2011 to 78% in early 2018 (source) - and 94% of
22 March 2019