How-to guides
29 September 2020
New research from Esendex suggests many businesses invest zero time into asking their customer base what … read more
29 September 2020
Tag Archive: Customer Experience
How-to guides
Esendex news
8 April 2019
Great customer experience is something that is expected. During all stages of a consumer’s interaction … read more
8 April 2019
Utilities
22 March 2019
Smartphone adoption in the UK has surged from 29% in 2011 to 78% in early 2018 (source) - and 94% of … read more
22 March 2019
Call Centres
11 December 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer … read more
11 December 2018
Public Sector
11 June 2018
Currently dominated by traditional methods of data management and contact such as letters, bailiffs and … read more
11 June 2018
Finance & DCAs
1 March 2018
Accenture recently published a series of articles on 'The Agile Bank', and at the core of their research … read more
1 March 2018
Marketing
18 October 2017
A UK survey of small businesses and consumers has revealed a widening gap between shoppers’ mobile … read more
18 October 2017
Marketing
29 November 2016
While they have improved our ability to multi-task, smartphones and their capabilities have left us with … read more
29 November 2016
Esendex news
28 January 2016
It may not surprise you to know that 4 out of 5 consumers use smartphones to do their shopping. You could … read more
28 January 2016