Call Centres
17 February 2021
While the UK’s vaccination programme is reason for optimism, the reality is that for businesses to … read more
17 February 2021
Results for Customer Experience
Topics
Topics
Call Centres
Call Centres
17 December 2020
Top of mind for many businesses is how to continue providing great customer service while reducing inbound … read more
17 December 2020
Automotive
3 December 2020
The coronavirus has and continues to affect every single industry, arguably, there are few that have … read more
3 December 2020
Finance & DCAs
30 November 2020
As the UK enters what is predicted to be the worst recession for 300 years, it’s fair to say that 2020 … read more
30 November 2020
How-to guides
29 September 2020
New research from Esendex suggests many businesses invest zero time into asking their customer base what … read more
29 September 2020
Esendex news
8 April 2019
Great customer experience is something that is expected. During all stages of a consumer’s interaction … read more
8 April 2019
Utilities
22 March 2019
Smartphone adoption in the UK has surged from 29% in 2011 to 78% in early 2018 (source) - and 94% of … read more
22 March 2019
Call Centres
11 December 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer … read more
11 December 2018
Public Sector
11 June 2018
Currently dominated by traditional methods of data management and contact such as letters, bailiffs and … read more
11 June 2018