Call Centres
11 December 2018
Call waiting times are still letting customers down in 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer… read more
11 December 2018
Tag Archive: Customer Experience
Topics
Call Centres
Public Sector
11 June 2018
Creating positive change for citizens when collecting debt
In a survey of 131 Local Authorities within England and Wales last year, 75% shared their lack of confidence… read more
11 June 2018
Finance & DCAs
1 March 2018
Improving the customer experience in financial services
In a market where providers are trying to to find ways to win new customers and keep the ones they already… read more
1 March 2018
Marketing
18 October 2017
4 ways to win this Black Friday
The biggest shopping weekend of the year is nearly here. There's more than one way to win this Black… read more
18 October 2017
Marketing
29 November 2016
Putting your customers on the right path
By removing distractions and providing a simple route you can guide your customers along a simple, successful… read more
29 November 2016
Esendex news
28 January 2016
Put a Spring in your step with Mobile Journeys
Whether your intentions are to boost sales, spread awareness or shout about the latest deals and offers,… read more
28 January 2016
Esendex news
1 December 2015
Make your customers’ experience mobile
Mobile Journeys is a cost effective way of offering a higher level of engagement, how can it further… read more
1 December 2015