Call Centres
17 December 2020
Top of mind for many businesses is how to continue providing great customer service while reducing inbound … read more
17 December 2020
Results for Customer Experience
Call Centres
Automotive
3 December 2020
The coronavirus has and continues to affect every single industry, arguably, there are few that have … read more
3 December 2020
Finance & DCAs
30 November 2020
As the UK enters what is predicted to be the worst recession for 300 years, it’s fair to say that 2020 … read more
30 November 2020
How-to guides
29 September 2020
New research from Esendex suggests many businesses invest zero time into asking their customer base what … read more
29 September 2020
Esendex news
8 April 2019
Great customer experience is something that is expected. During all stages of a consumer’s interaction … read more
8 April 2019
Utilities
22 March 2019
Smartphone adoption in the UK has surged from 29% in 2011 to 78% in early 2018 (source) - and 94% of … read more
22 March 2019
Call Centres
11 December 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer … read more
11 December 2018
Public Sector
11 June 2018
Currently dominated by traditional methods of data management and contact such as letters, bailiffs and … read more
11 June 2018
Finance & DCAs
1 March 2018
Accenture recently published a series of articles on 'The Agile Bank', and at the core of their research … read more
1 March 2018