Finance & DCAs
21 October 2020
The coronavirus has put an enormous strain on call centres, particularly in financial services, as branches … read more
21 October 2020
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Finance & DCAs
Local Government
14 October 2020
It was hard enough already for local governments before the arrival of Covid-19. Large scale budget cuts … read more
14 October 2020
Utilities
7 October 2020
Before COVID-19, the average waiting time to speak to a customer service agent was 10 minutes in the … read more
7 October 2020