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Automotive
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Education
Esendex news
Finance & DCAs
Hair and Beauty
Healthcare
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How-to guides
Local Government
Marketing
Partners
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SME
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Uncategorized
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Finance & DCAs

21 October 2020

Is it time for financial service providers to start thinking about an omnichannel approach for their contact centres?

The coronavirus has put an enormous strain on call centres, particularly in financial services, as branches … read more

chat, Contact Centre, Financial Services, Rich Messaging

21 October 2020

Local Government

14 October 2020

The key to unlocking call centre resource in local government has arrived

It was hard enough already for local governments before the arrival of Covid-19. Large scale budget cuts … read more

chat, Local Authority, Local Council, Local Government, Rich Messaging

14 October 2020

Utilities

7 October 2020

One simple step to saving call centre teams’ time in the utility sector

Before COVID-19, the average waiting time to speak to a customer service agent was 10 minutes in the … read more

chat, contact centres, Rich Messaging, Utilities

7 October 2020

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