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Results for Customer Complaints

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Topics

Automotive
Call Centres
Customer Service
Developers
Education
Esendex news
Finance & DCAs
Hair and Beauty
Healthcare
Hospitality
How-to guides
Local Government
Marketing
Partners
Public Sector
Real Estate
Recruitment
Restaurants
Retail
SME
Sports
Technology
User Experience
Utilities
Call Centres

17 December 2020

How technology can improve customer service while reducing call volumes

Top of mind for many businesses is how to continue providing great customer service while reducing inbound … read more

Customer Complaints, Customer Experience

17 December 2020

Finance & DCAs

16 October 2017

What’s wrong with customer service in financial services?

Earlier this year, the Financial Conduct Authority published a comprehensive report on customer complaints … read more

Banking, Chatbots, Customer Complaints, Customer Satisfaction, Customer Service, Debt Collection, Self-service, SMS Chat, Text 2 Callback

16 October 2017

Retail

10 August 2017

Loyal customers like to complain

In the competitive retail space, good customer service lays the foundations for a successful business, … read more

Communication, Customer Complaints, Self-service

10 August 2017

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