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Latest from the Esendex Blog

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Topics

Automotive
Black Friday
Business messaging
Call Centres
Customer Service
Education
Email
Esendex
Events
Finance & DCAs
Guides
Healthcare
Hospitality
Lenders
Local Government
Marketing
Messaging API
Mobile Journeys
Partners
Product
Public Sector
RCS
Real Estate
Recruitment
Restaurants
Retail
SME
SMS
SMS Marketing
Social Housing
Sports
Technology
Travel
Uncategorized
User Experience
Utilities
WhatsApp

9 January 2017

Protecting yourself from phishing attempts

Guides

New phishing tactics, advice on how to protect yourself, and measures you can take as a company should you be targeted.

9 January 2017

8 September 2016

Why responsive design doesn't mean your mobile conversions will increase

Marketing

Case studies have shown that simply having a mobile responsive website is not enough to increase conversions. So here are our top tips for improving form completion on a mobile!

conversion rate optimisation, CRO, Mobile Friendly, Responsive Design

8 September 2016

7 July 2016

What's the point of the Net Promoter Score metric?

Guides

If you’re unsure what a Net Promoter Score is, how to collect the data, and/or what the data’s telling you, this article is for you!

Infographic, Net Promoter Score, SMS Surveys

7 July 2016

28 April 2016

3 lessons utility companies can learn from Scottish Power

Call Centres
Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power, by Ofgem, after more than one million complaints were received against the energy supplier over a two
IVR, Ofgem, Text 2 Callback, Utilities, Voice Callbacks

28 April 2016

10 March 2016

3 Reasons Why Sending SMS via Email Works

Esendex

Want to know how to best communicate? Well we give you 3 reasons why SMS has the edge on email and why you should consider integrating your email account to send SMS messages.

Email, Esendex, sms

10 March 2016

18 February 2016

5 common mistakes to avoid with Interactive Voice Response (IVR)

Call Centres

Intelligently automate the way that your business greets, communicates and supports its customers with an Interactive Voice System. But what mistakes should you avoid with your (IVR)?

Call Centre, Contact Centre, IVR, Voice

18 February 2016

2 February 2016

Esendex Integration guides

Guides

Follow our step-by-step software integration guides to make it simple to send SMS from your business application without the need for development support. Send SMS and manage your contacts and emails in one place.

Automated SMS, Integration Guides, Software

2 February 2016

26 January 2016

How can ISO 27001 help you prepare for Data Protection reform?

Esendex

Your customer’s data is the most precious thing that your business owns. Make sure you protect it by choosing a business communication provider that adheres to high quality standards.

Business Communication, Data Protection, ISO 27001

26 January 2016

17 September 2015

What should you look for in your SMS service provider?

Esendex

Communicating with your customers and staff is important. We’ve put together some tips to help you find the right SMS provider

17 September 2015

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