Call Centres
11 December 2018
Call waiting times are still letting customers down in 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer… read more
11 December 2018
Tag Archive: Call Centre
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Call Centres
Customer Service
2 February 2018
Managing customer hold times
Being placed on hold and lengthy phone queues could be causing your business to lose customers. New technology… read more
2 February 2018
Call Centres
18 February 2016
5 common mistakes to avoid with Interactive Voice Response (IVR)
Intelligently automate the way that your business greets, communicates and supports its customers with… read more
18 February 2016