Results for Contact Centre

21 October 2020

Is it time for financial service providers to start thinking about an omnichannel approach for their contact centres?

The coronavirus has put an enormous strain on call centres, particularly in financial services, as branches

chat, Contact Centre, Financial Services, Rich Messaging

21 October 2020

Call Centres

18 February 2016

5 common mistakes to avoid with Interactive Voice Response (IVR)

Call centres are conquering more territory than ever in various verticals, having grown from customer

Call Centre, Contact Centre, IVR, Voice

18 February 2016