26 July 2018
For the first time since 2015, customer satisfaction has dropped year-on-year according to the latest UKCSI report. As customer satisfaction is directly linked to better financial performance, how can businesses improve customer satisfaction and ultimately, customer loyalty?
26 July 2018
16 July 2018
The property market is experiencing some challenging times with fewer properties coming onto the market, and even fewer properties being sold. Here’s how SMS can provide estate agencies with a much-needed boost and help sell more property.
16 July 2018
11 May 2018
Missed maintenance appointments are an expensive nuisance for housing associations. Engineers’ time and housing authorities’ money can be better spent elsewhere. Here’s how SMS can provide a low-cost solution, and reduce the number of no-shows.
11 May 2018
28 March 2018
Are you a data controller or a data processor – and what do you need to do in either capacity to ensure you’re GDPR compliant?
28 March 2018
19 March 2018
With attention spans decreasing, we wanted to see how SMS performs in 2018, and whether there was any difference between age groups and countries. Our survey gathered 992 responses and revealed…
19 March 2018
2 March 2018
If your list of telephone numbers is full of inconsistent spacing and symbols, here’s a step by step guide to formatting your data using Excel.
2 March 2018
1 March 2018
In a market where providers are trying to to find ways to win new customers and keep the ones they already have, collecting customer feedback is essential. Find out how SMS Surveys does this in a cost-effective and convenient way.
1 March 2018
8 February 2018
We’re increasingly being asked, “Will I still be able to send SMS to customers after the GDPR legislation comes into effect?” This article sets out to answer that question.
8 February 2018
1 February 2018
Many financial service providers have realised the potential of SMS for having more engaging customer interactions, but few have realised just how many ways it can help. So what are the different applications?
1 February 2018
