The Future of Business Messaging
97% of your customers have a smartphone, giving you an unparalleled opportunity to engage with them on a device that almost never leaves their side. We’re here to help you tap into the true potential of mobile messaging.
Trusted by over 45,000 companies worldwide
The right messaging solutions for your business
FINANCE
Payments & Collections
Ethical debt collection has never been more important; to stay afloat, companies need to get paid, but many customers are vulnerable and need an individual approach. Our award winning Mobile Collections platform helps you strike the right balance.
APIs
Omnichannel Customer Service
Customers want to communicate with brands on their preferred channels: WhatsApp, SMS, RCS. And brands want to be able to manage all of their customer interactions in one place. Our omnichannel chat platform can help.
SURVEYS & FEEDBACK
Customer Satisfaction
Customer feedback is essential to ensuring that you retain customers and develop your products / services in a way that builds loyalty to your business. Mobile-first strategies solicit significantly more feedback – helping you make better decisions.
NOTIFICATIONS
Customer Notifications & Reminders
You can reduce the cost of missed appointments, increase customer loyalty, and lower your service costs by implementing a mobile-first customer notification programme. Options range from simple but effective SMS to two-way rich communication.
STAFF COMMUNICATION
Internal Communications
From taking the effort and expense out of staff rostering, to measuring employee engagement, a mobile-first approach to internal communication delivers greater response rates than email or phone calls.
SOLUTIONS
Software Partners / Integrations
The easiest way to build mobile messaging into your communication strategy is to integrate our services with your existing software applications. We specialise in connecting with legacy software platforms and have over 1,000 existing API integrations.
Mobile Messaging in your Industry
Financial
Services
Healthcare
Retail
Utilities
DCAs
Properties
Recruitment
Products for a range of use cases
SEND & RECEIVE SMS
SMS
Esendex offers the most reliable and secure business SMS solutions available, delivered via our easy to use platform, email-to-SMS, or our feature-rich API.
THE EVOLUTION OF SMS
Rich Messaging
Rich messaging is next-gen SMS. Platforms like RCS and WhatsApp create richer, more interactive conversations between a brand and its customers.
INTERACTIVE VOICE SOLUTIONS
Voice
Connect with your customers using our intelligent Call Menu and Routing system, payment-enabled IVRs and outbound Voice solutions.
ONLINE CUSTOMER JOURNEYS
Mobile & Web
Capture and engage customers & staff anytime, anywhere. Promote products, gather feedback, take payments and more, all via mobile.
SMARTER TRIGGERED EMAILS
Transactional Email
Managed email service which works well as part of a multichannel communication strategy. Includes dynamic PDF attachments.
COMMUNICATION STRATEGIES
Managed Services
We work across multiple channels and integrate with most software packages. We build solutions that meet all of your needs, quickly and affordably.
Case studies
UTILITIES
Increasing final debt payment from 4% to 19% for utility provider npower
npower’s criteria for friendly, fair and non-intrusive customer contact, coupled with Esendex’s experience in delivering mobile-first collection strategies, has delivered excellent results.
FINANCE
Promoting responsible lending for Crownsavers Credit Union
Crownsavers wanted to reach customers at a time where people often over-spend – around Christmas – to encourage responsible borrowing. They utilised Esendex’s rich messaging platform to build trust and improve engagement.
HEALTHCARE
Collecting three times more patient data with Mobile Journeys
Healthcare provider HealthHarmonie wanted a more effective way to gain customer feedback so that they could improve the service they provide to patients. A combination of SMS and a bespoke mobile journey delivered results.
UTILITIES
Increasing customer engagement from 2% to 40% for heating solutions provider Vaillant
Vaillant wanted to reduce their reliance on costly and ineffective printed letters and phone calls, and increase their two-way interaction with customers. Here’s what rich messaging delivered.
Why choose Esendex
Join the trusted European leader in business communications.
ISO 27001
registered firm
Security is important to us and protecting our customers’ data is paramount.
5 star reviews
We’re rated ‘Excellent’ for our service and support.
Easy integration with your software
With sample code, documentation and hints and tips, you can be sending via our API in no time.
Easy to use web platform
Send and receive SMS online and transform the way your business communicates.
Real-time communication with our API
We commit to 90% of your messages being processed within 5 seconds and 95% within 20 seconds.
Multichannel capabilities
Combine our Voice, SMS, Email, Mobile & Web products to build the perfect solution for your business.
Detailed reporting capabilities
Analyse the results you receive and discover how to get better responses and feedback.
Unlimited technical support
Customer support is available 24 hours a day, 7 days a week.
Customer Reviews
I’ve worked with Esendex in the last 3 companies I’ve been employed in. Each company had different requirements and set ups and Esendex were able to accommodate their needs in all three.
Always get a prompt response from the team. Always willing to help. The platforms are very user friendly.
DEBBIE
Esendex are a brilliant company to work with. We have utilised their services for over 6 years. Within this time they have been more than helpful. They have recently developed a bespoke mobile journey for our contractors to use.
Esendex and the team are an invaluable resource to our company. We would not have any hesitations recommending them.
AINE
Used Esendex now for about 6 years and they have always given my company excellent service, may it always continue.
I have recommended to at least 10 companies and some have taken up and continue to use the service.
WILLIAM
Don’t just take our word for it
Esendex is the proud recipient of multiple awards and accreditations.
Additional resources to explore
The latest from our blog
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Customer ServiceCustomer loyalty in 2021: how often do we shop around with different service providers?
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Finance & DCAsEsendex partners with StepChange to support people struggling with debt
StepChange is a UK debt charity committed to helping customers get back in control of their finances. Our missions are closely aligned, and working together will mean that more vulnerable people have access to the support they need.![]()
Call CentresPutting the customer first: An effective approach to call deflection
Do your customers want or need to call your business? With 89% of businesses competing mainly on customer experience and a 44% increase in call volumes since the start of the pandemic, learn how your business could reduce call volumes while improving the customer experience.
