Communicate,
connect, convert.
From send in seconds SMS, to advanced mobile messaging services like RCS, WhatsApp and mobile journeys, Esendex has been helping businesses to send great customer communications for over 20 years.
Think friction-free customer support, notifications and reminders, collections and payments, and marketing and promotions that delight.
Trusted by 46,000 customers to deliver world class mobile messaging services
Next-level business messaging services: we’ve got you covered
Have natural, engaging conversations that span the customer journey, whether it’s with our quick-start platform, best in class API or flexible integration options.
SMS
Easily send and receive text messages to any country in seconds and at scale.
Rich Communication Service
Use rich media to help your message and brand stand out from the crowd.
WhatsApp Business Platform
Talk to customers all over the world with ease when you use WhatsApp. Utilise features like images, videos, interactive buttons, automation and more to enrich your conversations.
Landing pages
Create journeys that convert, from collections and payments to feedback and more.
Send, receive and track emails easily and confidently with our fully managed service.
Voice
Elevate CSAT and boost agent productivity via our intelligent IVR and Outbound Voice solutions.
Professional Services
Need help solving a particular challenge? We’re here to support you.
Fuelling growth with better business messaging
As a frontrunner in the SMS space, we’ve never stood still, and continue to develop solutions that support our customers to send over 5 billion messages a year. Click on the sections below to explore how our mobile messaging services can help you send smarter notifications, offer more collaborative support, create conversational marketing campaigns and deliver frictionless commerce.
With an SMS delivery speed of five seconds, and messages typically opened within 90 seconds, send important information, prompts and reminders that won’t be ignored.
Take notifications to the next level using rich media such as images and videos, and be where your customers are with WhatsApp.
From automated messages and chatbots with the option to escalate to a live agent, help customers to get answers to their questions as quickly and efficiently as possible.
No more queues, tickets and frustrated staff and customers; just smart support that will make your organisation stand out from the crowd.
Get your marketing messages straight into your customers’ hands, using offers and alerts to drive action.
Take your campaigns to the next level and create compelling experiences that drive conversion using two-way chat, rich media, personalisation and more.
Add value and simplify the buying process using mobile commerce. Collect payments, provide conversational customer support at checkout or send simple sales and product preview alerts, all whilst delivering a superior customer experience.
Mobile messaging your customers will thank you for
Click below to find out more about the different types of messages you can send via our business messaging services and solutions.
Payments and collections
Alerts and notifications
Reminders
Multi-factor authentication
Marketing promotions
Internal communications
Surveys and feedback
“We’ve seen a big uptick in our numbers, but more importantly, we’re also providing better services and tools to our customers.”
Gareth Hall – Senior Collections Manager, Debt Managers
Esendex: The global leader in conversational business communication
20+ years of experience
With decades of industry experience working with businesses of all sizes, we’ve got you covered. Use our quick-start platform or developer-loved APIs, or if you need something unique we can work with you to create a solution tailored to your business needs.
Industry-leading support
We’re dedicated to helping our customers transform their business communications and meet their goals. Plus, we’re a global provider that provides 24/7 local support so you’ll always speak to a real person in your country.
An expert partner you can rely on
From global resilient routing and regulatory compliance to in-country expertise, our customers partner with us for our person-to-person support, whether that’s for our strategic, technical or channel expertise – or all three.
One-on-one with everyone
Our direct connections to all major networks ensure you can reach anyone on the planet in seconds – via the most secure, compliant and highest-quality routes available.
Flexible, scalable options
Choose an option that suits you, whether that’s our quick-start platform, our best-in-class API or seamless integration options. Enabling business messaging is quick and easy with Esendex.
Solutions designed for you
If you have particular business objectives that a turnkey solution cannot meet, our Professional Services team will translate your brief into a reality.
What it’s like to partner with us…
With extensive experience across sectors, a commitment to building and maintaining strong customer relationships, and an industry leading NPS score of +50, we’re the first choice for many. Here’s what some of our customers have to say about working with us…
Transforming disruption comms with SMS landing pages
Instead of a simple SMS, British Airways Holidays now use SMS Landing Pages, so customers enjoy branded, content-rich messages. They can click on links, buttons, request call-backs and more.
A significant engagement increase to 59%, up from 44% via the previous simple SMS system.
“We can now confidently message our customers, helping us cement our brand as the trustworthy business we want to promote.”
Customer Operations Manager, BA Holidays
Revolutionising customer communications with reliable notifications
Thanks to our automated one-way SMS service, Ocado can quickly and easily provide customers with order and delivery updates, boosting the overall customer experience.
“The Esendex SMS API is very impressive and was an immediate draw for us. It was hassle free to set up and integrated seamlessly with our existing business applications.”
Director of Planning & Supply Chain, Ocado
Creating a multichannel comms strategy to boost collection rates
When final balance reminders via phone or letter became inefficient, E.ON turned to us. We created a bespoke solution that combined SMS, email, voice and our custom mobile web app, Mobile Journeys.
82%
of customers paid in full
15%
increase in customer payment
70%
reduction in cost of receiving a payment via the new Esendex platform compared to a phone call
“Partnering with the Esendex team has taken all of the stress out of implementing the platform. We couldn’t have asked for an easier delivery.”
DERMOT DOLAN – DIRECTOR OF TECHNOLOGY, CLANWILLIAM GROUP
Discover more content
Blog
SMS vs WhatsApp: Which is better?
WhatsApp Business Platform and SMS are the world’s biggest messaging channels. How do the two compare?
Research report
The cost of frustrated customers
Customer service expectations are at an all-time high and providing a great customer experience 24/7 is a challenge, but the cost of not getting it right can mean your brand and business suffers.
Essential guide
The power of SMS marketing
SMS is a popular addition to a marketer’s toolkit. But what does it take to successfully launch an SMS marketing campaign? Here’s everything you need to know and the power of this channel.
Let’s start sending, together.