Think friction-free customer support, notifications and reminders, collections and payments, and marketing and promotions that delight.
Trusted by 46,000 customers to deliver world class mobile messaging services
Next-level business messaging services: we’ve got you covered
Have natural, engaging conversations that span the customer journey, whether it’s with our quick-start platform, best in class API or flexible integration options.
Easily send and receive text messages to any country in seconds and at scale.
Rich Communication Service
Use rich media to help your message and brand stand out from the crowd.
WhatsApp Business Platform
Talk to customers all over the world with ease when you use WhatsApp. Utilise features like images, videos, interactive buttons, automation and more to enrich your conversations.
Create journeys that convert, from collections and payments to feedback and more.
Send, receive and track emails easily and confidently with our fully managed service.
Elevate CSAT and boost agent productivity via our intelligent IVR and Outbound Voice solutions.
Need help solving a particular challenge? We’re here to support you.
Fuelling growth with better business messaging
As a frontrunner in the SMS space, we’ve never stood still, and continue to develop solutions that support our customers to send over 5 billion messages a year. Click on the sections below to explore how our mobile messaging services can help you send smarter notifications, offer more collaborative support, create conversational marketing campaigns and deliver frictionless commerce.
Mobile messaging your customers will thank you for
Click below to find out more about the different types of messages you can send via our business messaging services and solutions.
Payments and collections
Alerts and notifications
Surveys and feedback
“We’ve seen a big uptick in our numbers, but more importantly, we’re also providing better services and tools to our customers.”
Gareth Hall – Senior Collections Manager, Debt Managers
Esendex: The global leader in conversational business communication
20+ years of experience
With decades of industry experience working with businesses of all sizes, we’ve got you covered. Use our quick-start platform or developer-loved APIs, or if you need something unique we can work with you to create a solution tailored to your business needs.
We’re dedicated to helping our customers transform their business communications and meet their goals. Plus, we’re a global provider that provides 24/7 local support so you’ll always speak to a real person in your country.
An expert partner you can rely on
From global resilient routing and regulatory compliance to in-country expertise, our customers partner with us for our person-to-person support, whether that’s for our strategic, technical or channel expertise – or all three.
One-on-one with everyone
Our direct connections to all major networks ensure you can reach anyone on the planet in seconds – via the most secure, compliant and highest-quality routes available.
Flexible, scalable options
Choose an option that suits you, whether that’s our quick-start platform, our best-in-class API or seamless integration options. Enabling business messaging is quick and easy with Esendex.
Solutions designed for you
If you have particular business objectives that a turnkey solution cannot meet, our Professional Services team will translate your brief into a reality.
What it’s like to partner with us…
With extensive experience across sectors, a commitment to building and maintaining strong customer relationships, and an industry leading NPS score of +50, we’re the first choice for many. Here’s what some of our customers have to say about working with us…
Transforming disruption comms with SMS landing pages
Instead of a simple SMS, British Airways Holidays now use SMS Landing Pages, so customers enjoy branded, content-rich messages. They can click on links, buttons, request call-backs and more.
A significant engagement increase to 59%, up from 44% via the previous simple SMS system.
“We can now confidently message our customers, helping us cement our brand as the trustworthy business we want to promote.”
Customer Operations Manager, BA Holidays
Revolutionising customer communications with reliable notifications
Thanks to our automated one-way SMS service, Ocado can quickly and easily provide customers with order and delivery updates, boosting the overall customer experience.
“The Esendex SMS API is very impressive and was an immediate draw for us. It was hassle free to set up and integrated seamlessly with our existing business applications.”
Director of Planning & Supply Chain, Ocado
Creating a multichannel comms strategy to boost collection rates
When final balance reminders via phone or letter became inefficient, E.ON turned to us. We created a bespoke solution that combined SMS, email, voice and our custom mobile web app, Mobile Journeys.
of customers paid in full
increase in customer payment
reduction in cost of receiving a payment via the new Esendex platform compared to a phone call
“Partnering with the Esendex team has taken all of the stress out of implementing the platform. We couldn’t have asked for an easier delivery.”
DERMOT DOLAN – DIRECTOR OF TECHNOLOGY, CLANWILLIAM GROUP
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The power of SMS marketing
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Let’s start sending, together.