21 February 2024
Do your customers want or need to call your business? With 89% of businesses competing mainly on customer experience and a 44% increase in call volumes since the start of the pandemic, learn how your business could reduce call volumes while improving the customer experience.
21 February 2024
30 March 2021
With topics as varied as behaviourial economics and chatbots, there was something for everyone at Esendex Live! We recorded each session so you can enjoy them now at your leisure.
30 March 2021
17 December 2020
Read how Esendex’s bespoke solutions have helped clients reduce overall call volume and associated costs, while increasing the recipient response by 32.8%.
17 December 2020
28 April 2016
28 April 2016
18 February 2016
Intelligently automate the way that your business greets, communicates and supports its customers with an Interactive Voice System. But what mistakes should you avoid with your (IVR)?
18 February 2016
