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    Results for Finance & DCAs

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    Esendex news

    21 April 2020

    Esendex wins The Queen’s Award for Enterprise: Innovation 2020

    We’re delighted to announce that Esendex has won the Queen’s Award for Enterprise: Innovation 2020. Established in 1965, the Queen’s Award for Enterprise is the most prestigious award a UK business
    Debt Collection, mobile collections

    21 April 2020

    Finance & DCAs

    5 April 2020

    Supporting vulnerable customers AND maintaining a healthy digital-first business during the Covid19 crisis

    COVID-19 has many different views from thought leaders on its impact, but there is one common theme – businesses are failing to implement an effective communication and continuity strategy to ensure
    mobile collections, payment solutions

    5 April 2020

    Finance & DCAs

    20 February 2020

    Taking the friction out of legacy collections processes

    Collections and Recoveries have always been seen as a necessary evil, yet without this function, economies gradually stall and the knock-on effect to the customers can be seen in spaces like lending or
    Debt Recovery, mobile collections

    20 February 2020

    Automotive

    20 December 2019

    Introducing your new mobile payment collections strategy [infographic]

    Mobile Collections offers an engaging and cost-effective solution which increases collections by allowing customers to pay on their terms.

    Auto SaaS, Debt Collection, mobile collections, payment solutions

    20 December 2019

    Finance & DCAs

    1 March 2018

    Improving the customer experience in financial services

    In a market where providers are trying to to find ways to win new customers and keep the ones they already have, collecting customer feedback is essential. Find out how SMS Surveys does this in a cost-effective and convenient way.

    Customer Data, Customer Experience, Customer Feedback, Finance industry, SMS Surveys

    1 March 2018

    Finance & DCAs

    1 February 2018

    Are you making the most of SMS in the Financial sector?

    Many financial service providers have realised the potential of SMS for having more engaging customer interactions, but few have realised just how many ways it can help. So what are the different applications?

    Business Communication, Debt Collection, Finance industry, SMS Alerts

    1 February 2018

    Finance & DCAs

    16 October 2017

    What’s wrong with customer service in financial services?

    Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?

    Banking, Chatbots, Customer Complaints, Customer Satisfaction, Customer Service, Debt Collection, Self-service, SMS Chat, Text 2 Callback

    16 October 2017

    Finance & DCAs

    23 August 2017

    Streamlining the Income and Expenditure process

    Can income and expenditure assessments catch-up with the rapidly changing debt landscape?

    Affordability assessments, Income and expenditure, Mobile Friendly Forms

    23 August 2017

    Finance & DCAs

    13 February 2017

    How does the GDPR affect debt collection agencies?

    There are two key adjustments of which you need to be aware: transparency over customer data, and accountability.

    Data Protection, Debt Collection

    13 February 2017

    ‹ 1 2 3
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    • From send in seconds SMS, to advanced mobile messaging services like RCS, WhatsApp and mobile journeys, Esendex has been helping businesses to send great customer communications for over 20 years.

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    • © Commify UK Limited trading as Esendex registered in England and Wales under number 04217280 and VAT number GB 894889433. Registered office at 20 Wollaton Street, Nottingham NG1 5FW.

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