Customer Service
9 November 2020
How can so-called ‘nudge’ theory help you get better results from your messaging campaigns? Our video, filmed in collaboration with the experts at Voicescape, guides you through the process.
9 November 2020
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Customer Service
Customer Service
4 July 2019
Customer service and experience really has been the hot topic of 2019. Every business has been racking their brains and putting plans in place to try and improve the customer experience they offer - but
4 July 2019
Customer Service
26 July 2018
For the first time since 2015, customer satisfaction has dropped year-on-year according to the latest UKCSI report. As customer satisfaction is directly linked to better financial performance, how can businesses improve customer satisfaction and ultimately, customer loyalty?
26 July 2018