1 April 2019
In any industry sector, competition is fierce, with businesses constantly looking for ways to get ahead
1 April 2019
1 April 2019
In any industry sector, competition is fierce, with businesses constantly looking for ways to get ahead
1 April 2019
11 December 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer
11 December 2018
26 July 2018
High customer satisfaction breeds strong levels of customer loyalty, recommendations and referrals, trust
26 July 2018
20 February 2018
Millennials now make up 35% of the UK workforce, rising to 50% by 2020 - and a digitally savvy workforce
20 February 2018
9 February 2018
Millennials now make 54% of their purchases online, closely followed by 49% of non-millennial buyers
9 February 2018
2 February 2018
If a website dedicated to the tweets of frustrated consumers, who have been kept on hold, exists then
2 February 2018
6 October 2017
Done right, good customer service brings trust, loyalty and sales. A reputation for bad service spreads
6 October 2017