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    Utilities
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    Customer Service

    1 April 2019

    Why self-service is key to customer experience excellence in Utilities

    In any industry sector, competition is fierce, with businesses constantly looking for ways to get ahead

    Customer Service, Utilities

    1 April 2019

    Call Centres

    11 December 2018

    Call waiting times are still letting customers down in 2018

    Providing a good customer experience is imperative to every business, getting it right will ensure customer

    Call Centre, Customer Experience, Customer Service

    11 December 2018

    Customer Service

    26 July 2018

    Customer satisfaction in the UK continues to drop

    High customer satisfaction breeds strong levels of customer loyalty, recommendations and referrals, trust

    business marketing, Customer Service, Mobile Marketing

    26 July 2018

    Customer Service

    20 February 2018

    The need for speed: 3 benefits of automation

    Millennials now make up 35% of the UK workforce, rising to 50% by 2020 - and a digitally savvy workforce

    Automation, Magento, Zapier

    20 February 2018

    Customer Service

    9 February 2018

    3 ways to cut the cost of customer service

    Millennials now make 54% of their purchases online, closely followed by 49% of non-millennial buyers

    Automated SMS, Ecommerce, Magento

    9 February 2018

    Customer Service

    2 February 2018

    Managing customer hold times

    If a website dedicated to the tweets of frustrated consumers, who have been kept on hold, exists then

    Call Centre, Call Routing, First Contact Resolution, IVR, Voice Callbacks

    2 February 2018

    Customer Service

    6 October 2017

    Does self-service mean good customer service?

    Done right, good customer service brings trust, loyalty and sales. A reputation for bad service spreads

    Customer Service, Self-service, Support

    6 October 2017

    ‹ 1 2
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  • From SMS and WhatsApp to multi-channel mobile journeys, Esendex helps you deliver business messaging that puts the power in your customers’ hands. Create conversation and true engagement with customer-led communications.

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