Latest from the Esendex Blog

Topics

31 March 2023

Using automation to improve customer experience

Did you know that 86% of consumers would pay more for a better customer experience (CX)? And according to our recent global survey of 5,000 consumers, the top factors people associate with an excellent

Automation

31 March 2023

SMS

27 March 2023

SMS Notifications: For emergencies and beyond

On Sunday 23 April 2023, there will be a national test of Emergency Alerts, a UK government system which uses mobile phones to send information in potentially life threatening situations. Whilst there

sms, WhatsApp

27 March 2023

22 March 2023

Brilliant WhatsApp marketing examples and how to follow in their footsteps

The best marketing is the one that doesn’t feel like marketing. But, as you know, achieving this isn’t easy! Here are some brilliant WhatsApp marketing examples and tips on how you can follow in these

22 March 2023

Customer Service

20 March 2023

Building customer loyalty in 2023

Wondering how to build customer loyalty? You must start with learning your customer expectations. Read our tips on gaining and retaining customer loyalty here.

Customer Experience

20 March 2023

SMS Marketing

15 March 2023

What to check before you send your SMS campaign

In our survey of 1,000 UK consumers about their customer care expectations, nearly half (46%) said they read every single text/SMS received from businesses. Pair this with the text message’s average

Mobile Marketing, SMS Marketing

15 March 2023

Customer Service

10 March 2023

Customer service trends in 2023

Consumer expectations are higher than ever before. In our Digital Shopping Habits survey, we spoke to 1,000 UK consumers to learn the latest customer service trends.

Customer Experience, Customer Service

10 March 2023

Messaging API

9 March 2023

How does an API work?

If you are involved in any way with your company’s or organisation's software systems, then at some stage, you will come across the term API. Companies or organisations typically use an API (application

API, Messaging API, RCS, sms, WhatsApp

9 March 2023

Messaging API

8 March 2023

What is an API & how can it benefit your business?

An API (application programming interface) delivers automated SMS, WhatsApp or RCS messages that can improve your customer engagement, service delivery and drive operational cost savings. Want to learn

API, Messaging API, RCS, sms, WhatsApp

8 March 2023

SMS Marketing

1 March 2023

How to write a good SMS marketing campaign (with examples)

When SMS marketing is carried out correctly, it’s by far one of the most effective forms of communication. Here are our top tips to help you write successful SMS copy.

Mobile Marketing, SMS Marketing

1 March 2023