The company blog
Keep up to date with current news and highlights from the SMS industry

We’re ISO 27001 certified – for the third year running!


We’re delighted to announce that once again, for the third year running, we’ve passed our annual external audit to ISO 27001 – an independent security standard which sets a framework for establishing, operating, reviewing and improving Information Security Management.

Protecting our customers’ data is vital and achieving the high standards required for ISO 27001 reaffirms our commitment to our stakeholders.

Robyn Charlton, Project Manager comments:

“ISO 27001 is hugely important to Esendex, the whole team take Information Security very seriously. Another certification that sets Esendex above the competition, demonstrating to our current and prospective customers that Esendex is a brand to have confidence in.”

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Wishing you a Merry Textmas!

Merry TextmasHave you forgotten to send your Christmas cards out this year? Not to worry – why not send a Merry Textmas instead! According to Samsung UK, 94% of those surveyed will be ditching the traditional Christmas card in favour of an alternative method. SMS came out on top for the favourite alternative – it’s the new Christmas card!

With mobile phones rarely leaving our hands, it’s the perfect way to deliver any last minute Christmas messages direct to your customers, staff or suppliers. So whether it’s last order dates, Christmas offers or just festive greetings, send an SMS!

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SMS cures missed prescriptions

SMS for medication reminders Currently a third of people don’t take their medication as prescribed, either due to forgetting to take their tablets or because they’re unsure of the benefits of their treatment. Not following prescriptions costs the NHS a whopping £500 million each year!

Research by Queen Mary University of London involved around 300 patients, randomly divided into two groups – one group receiving text message reminders and the other receiving no texts. The study has shown sending patients text reminders to take their medication improved the uptake of pills by 64% – it could also save healthcare providers millions!

Not only is text messaging for medication reminders effective, it’s also extremely low cost and can save valuable time and money.

For more insight into how SMS messaging can help healthcare organisations become more effective here’s our best practice healthcare whitepaper.


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Esendex sleep rough for Framework’s Big Sleep Out!

Esendex at Frameworks Big Sleep OutLast Saturday a few of our brave recruits took to the streets of Nottingham for a worthy cause – Framework’s Big Sleep Out!

Iain Pink, Debby Walsh, Tom Mutton and Sam Ruddy all slept rough for the night in Sneinton Market Square. Everyone who took part was faced with a long night without their usual home comforts, freezing temperatures and nothing but concrete to sleep on.

Our team managed to raise just under £300 for Framework. All money raised will be invaluable for Framework’s continued dedication to preventing homelessness and supporting thousands of vulnerable people in the East Midlands.

Well done to everyone who took part! If you want to get involved visit our Just Giving page.

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Esendex acquires Collstream

Collstream logoWe’re delighted to announce that we have acquired Derby-based intelligent multi-channel messaging provider Collstream, to increase our offering to our customers and help us to further expand the business.

Collstream has got an outstanding team, some great technology and a really strong customer base. All of which will be added to our already existing offering to make us an even stronger combined force.

Collstream currently specialises in the debt collection agency space and provides automated SMS, Voice Messaging and IVR systems. These systems allow businesses to keep in touch with customers more cost-effectively than ever before, working together intelligently to provide alternative customer touchpoints based on where they are in the relationship. And best of all, they perfectly complement our mission-critical messaging services.

This acquisition will affect our customers – but only in a positive way, as we now have new services that you can benefit from. We’ll start to roll these out as soon as we can.

Following the acquisition of Text Marketer last year, this deal shows that we are continuing to strengthen our position as the leader in the business SMS market.

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5 ways you can make your customers’ Christmas sparkle!

Christmas bauble
There’s just 1 month left till Christmas so here’s 5 ways you can bring some good old Christmas cheer to your customers…

Last order dates
Avoid the disappointment of missing presents. Send your customers your last order dates instantly to their phone so all their presents will be delivered on time!

Stock updates
The dreaded ‘sold out’ sign is a familiar sight at Christmas! Send your customers an SMS when the product is back in stock.

Manage bookings
It’s so easy to get caught up in the festivities and forget any plans you’ve made. Whether you’re a hairdressers, restaurant or hotel send out booking confirmation and reminders to your customers.

Delivery updates
Keep your customers in the loop every step of the way. Make each delivery as easy as possible and send dispatch alerts, expected delivery times and delays via SMS.

Christmas greetings
Spread some christmas joy! Wish your customers and staff a merry Christmas via SMS.

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Nott Tuesday’s Tech Awards – here’s what happened…

Last night we sponsored Nott Tuesday’s Tech Startup of the Year Awards. We provided Esendex flavoured pizza and the drinks for the night!

Nott Tuesday supports Nottingham startups in all aspects of running a business and enables them to learn from other like-minded entrepreneurs.

For this year’s awards, six startups had just five minutes to pitch! There was a panel of 5 experienced judges who selected two winners.

Here are this year’s finalists:

New Startup of the Year

· Call for Participants offers a global place for finding research to take part in or for advertising your study to find the right participants.

· Cronofy (One Diary) is a platform for organising time, who are building tools to manage the flexible work-life balance of the 21st century.

· LockDock (Summus) integrates into existing electronic locks, turning your smartphone into a digital key for doors, garages, gates, padlocks and more.

· Tickityboom make mobile games for women aged 35 and older. They’re developing new apps with irresistible characters and compulsive narrative hooks.

Emerging Startup of the Year

· ENSEK are a software and data company dedicated to helping both energy suppliers and industry specialists to effectively manage their data.

· Highclere Interiors are shaking up traditional interiors by combining their cozy showroom with digital tools like PatternReference; a wallpaper identifier – a bit like Shazam but for wallpaper.

It was a fantastic evening; all of the startups did a great job of pitching and answering the probing questions (Dragons Den style). However, there could only be two winners! The winner of the New Startup of the Year Award went to Cronofy and the winner of the Emerging Startup of the Year Award went to Ensek.

Congratulations to everyone who took part!

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ShipIt day at Esendex!

ShipIt day winnersFollowing the success of our first ever ShipIt day back in April, on the 6th and 7th of November we dropped everything in the office so we could focus on another ShipIt day!

What’s ShipIt day?
We took inspiration from one of our favourite software companies, Atlassian, who have some great information on how they run their ShipIt days. At Esendex, it’s 26 hours for all staff (not just our devs), to work on whatever they want – whether that’s to improve what’s already there or develop something completely new related to the business.

Why would we take time away from developing our core products and services?
Esendex is good at hiring smart people and we’d be mad to keep all that brain-power and creativity locked up. Everyone has something that bugs them about their daily work, our products, or something they’d like to see happen. All that aside, ShipIt days are part of the package that make Esendex a fun place to work!

26 hours later…
87 ideas were suggested at the brainstorm sessions prior to the event and 16 distinct projects were worked on during the 26 hours. Everyone’s hard work and enthusiasm certainly paid off – there were so many great ideas to present on Friday afternoon. Each team had 5 minutes to showcase their project and it was then up to the staff to vote for their favourite.

Voting was carried out by SMS – naturally. Team Anti-un-social claimed victory with their project that allowed admin users on an account to specify which days and times messages can be sent

We also had another award voted for by our CEO which went to the team from our Australian office. They built “the world’s greatest online self-serve pro forma tool known to man”.

To be continued…
After yet another successful ShipIt day, we’ve no doubt we’ll be running more in the near future. I’m sure we’ll be blogging about a number of these projects as they make their way into our products and services over the coming months.

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We’ve just received the EE Gold Standard Award for Excellence

We’re delighted to announce that we’ve just received the EE Gold Standard Award for Excellence. This further reinforces our ongoing partnership and established relationship with EE.

EE selected us for this award because of our high levels of service quality that we offer to customers.

It’s a great achievement to add to our collection – we’re one of only three companies in the world who have received this recognition so far.

Lee Humby, Routing Manager comments:

“‘We are thrilled to have been selected for this award and to be one of such a small group to receive it. To have the EE Gold Standard Award for Excellence is a huge credit to the superb team here at Esendex.”

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5 ways SMS can improve efficiency in healthcare

SMS in healthcareWe’ll be at EHI Live tommorow – a two day exhibition concerned with all things technology in healthcare! So, here’s 5 effective uses of SMS in healthcare:

Appointment reminders
Missed appointments costs millions to the NHS each year – with more than twelve millions GP appointments missed each year costing over £162 million! Sending an SMS to your patients reminding them of their appointment is not only low cost, but extremely effective. With interactive SMS, your patients can also reply to either confirm, cancel or reschedule their appointment – time well spent!

Motivational messages
Send messages promoting healthy lifestyles direct to your patients phone – stop smoking, healthy eating, road safety etc. Sending motivational messages to a smokers’ phone doubles their likelihood of quitting (The Guardian). Also, promoting healthy choices prevents future health problems.

Medication reminders
Make sure prescribed medication works! Send a reminder straight to your patients phone to make sure they take their medication at the right time, every time.

Shift planning
Gone are the days of ringing all your staff in a desperate attempt to find cover at short notice – just send an SMS! It’s quick, simple and what’s more, it’s instant so your shift can be covered in minutes and your patients can get the care they deserve.

Outpatient follow-ups
Whether you need to follow-up with a patient to check how they’re getting on or deliver important information, SMS is the perfect channel to do so.

For more inspiration of how to use SMS in healthcare, read our best practice healthcare white paper. We’ll also be at stand C01 at EHI Live, so if you’re going to be there pop over and say hi – we can answer all your questions!

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