Finance & DCAs
30 November 2020
As the UK enters what is predicted to be the worst recession for 300 years, it’s fair to say that 2020
30 November 2020
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Finance & DCAs
How-to guides
17 November 2020
Recorded on November 10th 2020, two of our experienced team, ran a webinar aimed to help businesses create
17 November 2020
Marketing
16 November 2020
Black Friday is taking place during the UK's second national lockdown - meaning a further reliance on
16 November 2020
Customer Service
9 November 2020
There's a famous case study from the world of behavioural science called "The $100 Million Nudge". The
9 November 2020
Finance & DCAs
21 October 2020
The coronavirus has put an enormous strain on call centres, particularly in financial services, as branches
21 October 2020
Local Government
14 October 2020
It was hard enough already for local governments before the arrival of Covid-19. Large scale budget cuts
14 October 2020
Utilities
7 October 2020
Before COVID-19, the average waiting time to speak to a customer service agent was 10 minutes in the
7 October 2020
How-to guides
29 September 2020
New research from Esendex suggests many businesses invest zero time into asking their customer base what
29 September 2020
Retail
25 September 2020
The most successful modern retailers have already started to re-evaluate how they market their products
25 September 2020