Latest from the Esendex Blog

Topics

SMS

30 October 2025

Best SMS marketing platforms: Comparison guide

The average Brit spends three hours and 21 minutes on their mobile each day, with usage high from the morning to the evening. SMS has become a non-negotiable marketing channel for brands looking to cut

30 October 2025

Business messaging

1 August 2025

What happens after checkout? Improving the post-purchase experience

Discover how to turn one-time buyers into loyal customers by improving your post-purchase experience with personalised, timely messaging.

1 August 2025

Technology

9 July 2025

Automation & AI Readiness Gap: Which UK sectors are falling behind?

Discover which UK industries are the most prepared for AI and automation implementation, and how SMS automation can help alleviate skills gaps.

9 July 2025

Customer Service

12 June 2025

How conversational banking is reshaping customer experiences

Discover how conversational banking is reshaping customer experience in finance with faster replies, smarter automation and deeper connections through chat, messaging apps and AI.

12 June 2025

Healthcare

1 June 2025

Stemming the flow: Counting the cost of missed NHS appointments

Esendex research has revealed the true cost of missed NHS appointments. Based on FOI data from NHS trusts across the UK, the findings show how simple solutions like SMS reminders could help reduce the burden.

1 June 2025

Finance & DCAs

9 May 2025

5 debt collection challenges and how to overcome them with technology

From unresponsive customers and siloed data to outdated tech and inefficient processes, here are the top debt collection challenges and how to overcome them.

Financial Services, lenders, loan providers, mobile collections

9 May 2025

Marketing

4 April 2025

SMS vs WhatsApp: Which channel should you choose?

Not sure whether to run your next marketing campaign on SMS or WhatsApp? Read our guide comparing the two to help you decide.

Mobile Marketing, SMS Marketing

4 April 2025

RCS

5 March 2025

RCS vs WhatsApp: Which is better for marketing?

Both rich communication services (RCS) and WhatsApp enable brands to send two-way messages supported by multimedia like pictures, videos, voicenotes, GIFs, buttons and QR codes. WhatsApp has over

5 March 2025

28 February 2025

How to set up a WhatsApp chatbot for your business

By deploying a WhatsApp chatbot, you can offer 24/7 customer support and three times faster response times for queries. Customers won’t be talking to a faceless machine – they’ll be chatting to your

28 February 2025

Customer Service

27 February 2025

The Customer Service Report: Which industries have the happiest customers?

New research by Esendex has revealed which industries are setting the standard in customer service and which ones are falling short – identifying the key areas where businesses are missing the mark in customer experience.

27 February 2025