Customer Service
8 January 2024
Use these 25 SMS, Whatsapp and RCS templates for healthcare organisations. Including examples for appointment reminders, confirmations, notifications, marketing and more…
8 January 2024
Results for Customer Service
Topics
Topics
Customer Service
Customer Service
9 June 2023
When trading is tough, businesses should focus on value. How can you provide the best omnichannel customer experience? Read our blog to find out more.
9 June 2023
Customer Service
25 April 2023
For the majority of people, great customer service means quick, easy, efficient, personalised and convenient. This is backed up by the results of our customer care survey of 5,000 global consumers.
What
25 April 2023
Customer Service
19 April 2023
Reducing customer service costs doesn’t have to mean sacrificing quality—in fact, with the right strategies and technology, companies can provide a better customer experience while lowering overheads.
In
19 April 2023
Customer Service
14 April 2023
Once, it was enough to offer a unique/innovative product or service at a competitive price. These days, the quality of your customer service (and ultimately, your customer experience) is also a key differentiator.
14 April 2023
Customer Service
31 March 2023
Did you know that 86% of consumers would pay more for a better customer experience (CX)? And according to our recent global survey of 5,000 consumers, the top factors people associate with an excellent
31 March 2023
Customer Service
20 March 2023
Wondering how to build customer loyalty? You must start with learning your customer expectations. Read our tips on gaining and retaining customer loyalty here.
20 March 2023
Customer Service
10 March 2023
Consumer expectations are higher than ever before. In our Digital Shopping Habits survey, we spoke to 1,000 UK consumers to learn the latest customer service trends.
10 March 2023
Call Centres
17 December 2020
Read how Esendex’s bespoke solutions have helped clients reduce overall call volume and associated costs, while increasing the recipient response by 32.8%.
17 December 2020